Thursday, August 16, 2007

FrontRunner Testing...

UTA's FrontRunner is making trial runs

FrontRunner goes for a slow test spin on Davis County tracks



Also here is the picture of the interior of a Bombardier car like UTA will be using. This one is in service on Metrolink in Los Angeles. Don't let the empty car fool you, I was the first passenger on the train at the end of the line station and this four car a train was standing room only 3 stops down the line and it was a Sunday!!


Saturday, August 11, 2007

The Bad idea: Bus Riders Union

It looks like there are people here in Salt Lake City with the help of Utah Jobs with Justice trying to form a Bus Riders Union. They are using the example of the Bus Riders Union in Los Angeles.

Well here is everything that is wrong with that. The BRU in Los Angeles got early publicity by using the race card saying how bad bus riders are treated (the irony is that the executive director of the BRU is white and makes a six figure income). They filed a discriminate lawsuit against the LACMTA that runs LA's transit system and MTA settled instead of fighting creating the consent decree.

The BRU was an interesting organization. It was part of an extreme left wing "social justice" organization. They started by trying to force General Motors to keep their San Fernando Valley manufacturing plants open. While they kept them open for a while the plant eventually did close.
While the BRU was an extreme left wing organization it was often help by anti-transit right wing extremist organizations in order to stop rail transit. This included a former employee of the Southern California Rapid Transit District (that became the LACMTA with the merger with the Los Angeles County Transportation Commission) and another LA County Transportation Commission member that became a highway lobbyist. There was also a connection with the Heartland Institute right wing think tank that gets most of its funding from Wal-Mart, CITGO, and Exxon.

With the consent decree the BRU kept LACMTA from raising fares, buy a large number of new buses, and add routes some of which made no economic sense. They also tried to demean rail transit as being racist and other race card attempts.

The consent decree has finally expired and but not before a lot of damage was done. Over the 10 years of the consent decree the BRU lost its credibility especially after supporting the bus drivers instead of its "riders of color" who had no alternative during the strike. While the people the BRU was supposed to be helping couldn't get to work Eric Mann drove to work in his brand new BMW.

While I think that UTA has made mistakes and is too typical of transit systems across the country that operate themselves as government monopolies and treat their riders as so, the BRU is a bad idea. After 10 years the LACMTA is worse off than it was before. Service is having to be cut in many areas. We could end up with a system that covers only West Valley and Salt Lake and other areas loose service and that's that last thing we need.

Thursday, August 09, 2007

Timetables for FrontRunner and TRAX line construction..

UTA sets tentative 2012 date for Provo-Salt Lake commuter rail

UTA setting end dates on TRAX construction

-Good luck with the first article as it appears that the Deseret News is having troubles with their website today.

It looks like in three and a half to four years we could be riding TRAX to Daybreak and another year and they will add the line to West Valley. That same year you will be able to travel on Front Runner from Salt Lake to Provo. Think they will have enough common sense to run the trains through Salt Lake and not have them operate as two separate lines??

Monday, August 06, 2007

Update on FrontRunner

UTA Welds Last Rail Between Salt Lake And Ogden

It looks like UTA is moving along with the FrontRunner project. The last time that I surveyed the line there was still many sections without rail so they are moving along quickly.


Here is a picture I took last November of a Metrolink train that I rode from the Anaheim station down to Irvine in Southern California. UTA will be using the same cars but different locomotives.

I have taken a few trips on Metrolink in the last year and have found the Bombardier cars to be extremely comfortable, smooth riding and quit for the most part. The seats are nice for short journeys (I would not want to ride on them for more than a couple of hours but for commuter trains their great).

In a few months we can ride the cars here!

Thursday, August 02, 2007

UTA's new trip planner...

OK, I was wanted to see how the trip planner for the new bus service is working. Since I will be taking Amtrak west out of Salt Lake in October, I decided for the heck of it to see what routing it would give me. I put in there that I needed to arrive by 10:00pm and here is the results it gave me:

  1. Walk to stop located at 1300 E @ 5158 S
  2. Board Route #213 - 1300 East/1100 East To 7800 S TRAX at 7:12 PM
  3. Get off at stop located at CENTER ST @ 95 W at 7:31 PM

Then

  1. Walk to stop located at CENTER ST @ 95 W
  2. Board Route #701 North/South TRAX Line Northbound at 7:36 PM
  3. Get off at stop located at FIRECLAY AVE @ 71 W at 7:45 PM

Then

  1. Walk to stop located at FIRECLAY AVE @ 71 W
  2. Board Route #45 4500 South To 3900 S P&R at 8:05 PM
  3. Get off at stop located at 3900 S @ 3401 E at 8:28 PM

Then

  1. Walk to stop located at 3900 S @ 3401 E
  2. Board Route #39 3900 South To 3900 S TRAX at 8:46 PM
  3. Get off at stop located at 3900 S @ 1080 E at 8:58 PM

Then

  1. Walk to stop located at 3900 S @ 1080 E
  2. Board Route #209 - 900 East To Intermodal Center at 9:58 PM
  3. Get off at stop located at 300 S @ 600 W at 10:31 PM

Walk to your final destination of INTERMODAL CENTER SALT LAKE

Wow, it would only take me three hours to get to the Intermodal Depot that is only 25 minutes or less by car. Oh and remember that I put in that I needed to be there by 10:00pm and it shows me getting there at 10:31pm!!

To top it all off look at the bus routes it gave me. Here is some ironics....

1. The 45 is only a few blocks walk for me.
2. The bus up highland drive is a 20 minute walk.
3. Notice it would have me go all the way from the Murray North TRAX station to Wasatch and 3900 South then proceed (same bus goes from 45 to 39) back to 900 East to catch the 209.

I think the computer guys still have some work to do on this new system!!





Tuesday, July 24, 2007

UTA service on Pioneer Day...

Today was Pioneer Day so UTA ran Sunday bus service. While that was nice for its drivers what about its customers?

I don't know about you, but a majority of the people I know still had to work today except for two people and one works for the state and the other runs his own business like I do so he took the day off.

However, I know many people who had to work today because their companies don't recogize it as a holiday because their based outside Utah. Even though my wife works for a company based in Salt Lake City her company still worked today because a majority of the companies they do business with are based outside Utah.

So many of these people who had to work today had to drive or get rides since there was almost no bus service. Once again UTA does not take their customers into account when making decisions.

It seems like UTA assumes that everyone should have the day off. However, it is mostly the state and church employees who have it off, not a majority of the population. UTA needs to start taking these things into account.

Monday, July 23, 2007

New Bus Schedules Out....

Today UTA released the new bus schedules for the bus redesign. Remember its this glorious new system that will get people to downtown faster yet not get many riders to where they need to go. Ironically, today UTA said ridership has dropped significantly this year, are they going to try to make the post August 26 look better than they are? Of course revenue will tell the real story.

Here is one example of how this new system works. Lets look at the current 32 soon to be a the useless 307. Instead of providing all day service it will only provide peak service to downtown in the morning and back in the pm. No more riding the bus for my wife since her office is at the end of the 32 so she needs to go the other direction.

According to the new timetable the new 307 is 6 to 7 minutes faster than the current 32 so from Golden Hills and Wasatch to Downtown will take 38 minutes instead of 44 or 45. Think people are going to go running to the bus since its soooo much faster? Didn't think so. How do they save so much time? By eliminated a majority of the bus stops south of 6200 South and all other stops north of there that are not at major intersections. So in other words they won't have to stop to pick up passengers. Then of course the buses sit for most of day wasting valuable capital resources.

However UTA is still being stupid. The new 320 that replaces the 21 would once again be run on top of the 307. They will run from 6200 South all the way to downtown just a couple of minutes apart. The scheduler who planned this should be terminated for gross stupidity. Since the buses are running every twenty minutes they should be 10 minutes apart but that would take common sense and marketing experience.

Now its not so easy to compare the 21 and 320 since the current 21 does not go into the 9400 South Park in Ride lot before heading down Highland Drive (the route will naturally will be faster since it does not service the neighborhoods to pick up its customers..most of whom rode from the neighborhoods), so instead we have to use Fort Union Blvd to Downtown. Here the current 21 takes 29 minutes and the 320 will take 22 minutes so a difference of 7 minutes.

It will be interesting to see what revenue does over the next year.

Sunday, July 22, 2007

Schedules available tomorrow....

According to the UTA website, then new schedules that will go into effect on August 26th will be available on the website tomorrow.

Friday, July 20, 2007

Forget Ridership Numbers Check Revenue.....

By the time the next round of bus changes takes place in December, you can expect the UTA planners and the board of trustees to be bragging on how much ridership has gone up since the bus changes. However, as I have pointed out in the past, the ridership number is meaningless. Because more people will be forced to transfer under the system, ridership will naturally go up but that means nothing because they have no way to account for transfers and how many trips people actually make.

Instead we should all be looking at the total revenue brought in by fares. In 2006 the UTA brought in 24,627,104 in fares during the year. Of course 2007 is not going to be a good indicator since the changes happen 2/3rds of the way through the year. However, in 2008 there should be a substantial increase in revenue or they UTA has not had a major increase in people taking the bus, they are just using voodoo accounting to make themselves look good.

The only way to tell if this changes are effective is if UTA's revenue increases to at least $30 million for fiscal year 2008. However if that number could be low depending on what happens to gas prices of the next year.

Just remember when UTA says that ridership has gone up .....% since the changes, the number is meaningless.

Tuesday, July 17, 2007

Monopolistic Customer Service

Here is a follow up on my trip to Denver last month.

For those of you that didn't read my blog about it, I had a business trip to Denver so I ordered a day pass from RTD in Denver. Well after few weeks in had not shown up so I had to buy two of them when arrived in Denver at the Airport.

However, the driver on the AT bus punched the wrong date and because they don't get to carry them I was out of luck.

So I emailed RTD and stated what happened. About a week later I get an email from someone at RTD saying that they got my pass back so they sent it back out again and I received it. Since I will back in Denver in September I figured I would use it then and ordered a second once since I will be there two full days and it arrived a few days later.

Then about a week after I got it I received another email from RTD saying they would refund me for the missing one. I emailed back and told the situation.

Then I get this email from some guy at RTD:

researched your order and you indicate in your e-mail that you ordered 2 day passes toward the end of May. I see that order, but it was only for ONE day pass, not two. There was a second order for the same item in June:

Order 1 – Shipped 5/25/07 to:

Salt Lake City UT 84117
US United States

Order 2 – Shipped 6/26/07 to:

Salt Lake City UT 84117
US United States

I show both passes were successfully mailed and were not returned here by the USPS. If you think they were lost in the mail, please complete a complaint with the US Postal Inspectors office. You can download a form from http://www.usps.com/postalinspectors/mailthft/2016.pdf
Or you can complete your complaint online:

https://www.usps.com/postalinspectors/mailthft/mlntrcvd.htm
We can re-issue the lost pass after we receive a copy of your completed complaint:
RTD DO-M2
Attn: Gary Googins

1600 Blake Street

Denver, CO 80202-4909

I emailed him back gave him all the information and I never received and email back.

Can you imagine that, telling your customer that they would have to file a complaint and the company would do nothing? I'm sorry but a company with good customer service would have taken care of the situation, that's how you keep customers.

However, I will gladly sign a consulting contract with RTD to show them how to properly take care of their customers since clearly they need it.

Thursday, July 12, 2007

So what kind of reception will UTA get?

UTA asking 6 counties for tax hike

Rainer Huck and his wrongness....

Huck For Mayor

Talk about a guy is so wrong it is laughable. Look under his ideas for transportation and you will see that this guy is against people having freedom to choose what transportation they want and he uses blatant lies to support his contentions.

Lie Number 1: Roads support themselves transit doesn't.

Only if you listen to the road warriors. But here is something that is not factored in there: State Patrol, Local Roads, Police, Fire that handle the accidents and that is just the start. Plus where is the money going to come from to repair all the roads that are getting in such bad shape? Not from the Highway Trust Fund because it can't handle all the needs.

Lie Number 2: Transit increases terrorist activity.

Excuse me, but what was used in Oklahoma City? What is being used in Iraq against our troops? Last time I check its motor vehicles. The truth is that cars are so prevalent that they are much more dangerous than transit.

Lie Number 3: Transit is more dangerous because of infectious diseases.

Oh give me a break this guy is insane!! Unless you are going to sit in your home and avoid all human contact then you have a danger of catching a disease. Give me a break. Ever go into a store? Ever go to a movie? Ever go to work?

Then he tries to came environmentalist want to stop people from having cars. Darn he did not say transit advocates so I could make that lie number 4. After all, I am a transit advocate but I don't hate cars. But transit provides a needed alternative to the car. I have the freedom to choose how I travel while Huck would take that freedom away. Cars? I like cars, in fact I would love to have a 1970 Shelby Mustang GT500KR Convertible or a 1959 Cadillac El Dorado Biaritz Convertible in my garage any day.

Oh well, in '99 we had Dr. Ken Larson running and his extremism, I guess we have another this time.

Sunday, July 08, 2007

Is Fast Bus Going to Work?

During the cuts last year UTA introduced this great new bus service to the valley called "Fast Bus". What UTA did was turn the former 48 in the 327, the 46 into the 346, and create a new route number 313. The concept was to get people to downtown faster. In fact it would be a big part of the changes that will come in August.

If the first three lines are any indication we are heading for a failure.

Lets remember that the 48 line was already a success. UTA did one smart thing and that was reroute the line to Daybreak. The they turned around and made it limited stop. However the 46 line was already a weak performer but Fast Bus was going to make it a much better route.

Well if they did such a good job with the 313 and 346 why are they essentially discontinued? Oh yeah the 346 will still run but it will not go downtown instead it will terminate at the Historic Sandy TRAX station. Why don't they just go ahead and restore the stops since their admitting the 346 was a failure.

The 313 that will be running after August 26 is a different animal that the current 313. Instead of heading downtown it will go to the University of Utah instead. So once again UTA would admit it, but the line was a failure.

The question once again has to be asked, who is held accountable in the fact that these routes failed? Will any planner be held accountable? Of course not.

As I have said in the past, the Fast Bus program is like the ski bus service, a major waste of capital resources. Fast Buses sit all day in the yard after making a trip or two while the ski buses sit 8 months out of the year.

We will see what the next year brings us. Of course we there is a bunch of proposals for changes next year, the board of Trustees will say well we made a mistake and approve changes. They will not hold the planners accountable to make a working plan.

Will we end up like Orange County, CA and slowly change many routes back? Time will tell.

Thursday, July 05, 2007

Is UTA a social service?

During the public hearings for the bus cuts, one of the UTA's people made an interesting statement when he said that UTA "was not a social service".

So what is it? Lets look at UTA's Mission Statement:

"Utah Transit Authority strengthens and connects communities enabling individuals to pursue a fuller life with greater ease and convenience by leading through partnering, planning, and wise investment of physical, economic, and human resources."


Looking at the mission statement of UTA gives the impression that it is indeed a social service.

Interesting note, if you consider how many areas that will be left without bus service or useless bus service, it kind of makes you question if the UTA is "enabling individuals to pursue a fuller life".

So where does a majority of UTA's revenue come from? Well looking at their budget it does appear that it comes from tax dollars. So in other words the UTA is not a self-reliant business. I guess you can get into all kinds of philosophical discussions on what makes something a true social service but looking at their mission statement and at their budget tells me that they are indeed a social service.

I am not saying if this is a bad thing or not. But when UTA representatives get up in front of people and tell them they are not a social service, they should get called on the carpet for it. Unless UTA wants to change the way it does business, it shouldn't try to be something its not or admit what it truly is.

Monday, July 02, 2007

Deseret News Editorial

Thumbs up to funding mass transit

Hard hitting excellent editorial pointing out the hypocrisy of the road warriors and of course many members of our state legislature.

Saturday, June 30, 2007

Don't Forget....

The new UTA fares go into effect tomorrow. UTA did not post any bullitens about the fare increase until last Monday so some people may be taken by surprise if they don't follow transit politics.

Mountain View Corridor Land Getting Expensive

Corridor land price prohibitive?

Here is one issue that you will rarely here road warriors talking about. It cost a great deal of money to buy enough land to build a freeway. Not only is the freeway expensive to build as it is, but land acquisition can also cost a bundle. Add the rise in land prices here in the Salt Lake area and you have a nightmare in the making.

However, this could turn into trouble for transit plans because the first place the road warrior members of the legislature will do is steal money from the transit fund in order to boost spending on highways.

Watch out for your pockets...

The Lonely Bus Stop Shelter....

Here is the bus stop shelter at the corner of 8680 south and 300 East on the southeast corner. It is currently served by the 24 route however after August 25 will be like the 900 West shelters, unused and forlorn. I used this bus stop for almost a year and a half as I lived in apartment just a block and a half from this bus stop.

Talk about a nice apartment, just three really short blocks to Historic Sandy TRAX and a short walk to a bus. Too bad the apartment went down hill or we may still be there then again the bus will soon be gone and you will have to cross the 700 East Superspeedway to get to the bus stop soon. As I recall this is the only bus stop shelter on the entire line except for the TRAX stations. UTA is one of the worst bus companies I have rode (Spokane Transit Authority may actually be worst) when it comes to have to shelters. Then they turn around cut the service to areas with shelters leaving them unused.


Friday, June 29, 2007

Transit Related Articles

UTA urges visits to shops hurt by work on extension of TRAX

Rider's birth-control 'advice' leads to bus ban


-This story from Logan is very interesting. I wonder if the ACLU will get involved in this one. After all the Logan system is a 'free' system. They can't say that she did not have a fare or anything, and frankly she can say anything she wants to. I did notice in Denver they have signs on their buses that you can be removed for saying offensive things and it could include jail time.

Wednesday, June 27, 2007

Transit Tax Hike??????

Weber OKs vote on a transit tax hike

Voters in December will get the opportunity to vote to increase taxes for roads. However, they are calling it a transit tax which gives no money at all to transit. It is 100% a road tax. ]

Will the voters get confused and think they are actually going to get transit improvements with these dollars? Are they calling a transit tax because it has a better chance of getting approved?

The only REAL transit tax may be in Box Elder county where they are trying to get a ballot initiative passed to extend Frontrunner to Brigham City.

Tuesday, June 26, 2007

New Bus Stop Line Number Signs

Here is a couple of the new signs telling customers what route number service a bus stop:



Pictures are copyrighted protected.

(Sorry the pictures don't show the symbols really well especially on the 207 sign)

It looks like UTA is using green and a little indicator that indicates a route that runs every 15-minutes which is a step in the right direction. However I rather see something like Portland does and put on a special sign below the main sign that boldly announces that the bus stop has frequent service promoting that service much better.

Notice that the sign for the 207, mentions nothing that service is a pathetic every 60-minutes off-peak. Every sign should say the frequency of the line, days of the week it runs, and especially if its peak hours only. Continue to note it runs later in the evening should also be noted.

I also want to point out the two other symbols. One is a no smoking sign and the other is a accessible sign. Now is the no smoking one supposed to tell people not to smoke around the bus stop? That would be nice but how many people do you think will actually pay attention? I hope that UTA is not trying to tell its customers that the bus is no smoking since I've never heard of transit buses that allow smoking but I am sure they existed 50 years ago.

The accessible sign is also funny. While its nice that they are letting customers know that the bus is accessible, the last time I checked since the 1980 era buses where retired a few years ago every bus but one in the entire UTA fleet is accessible, the exception being the historic bus which isn't used in regular route service.

Now, if only UTA would start getting more information out there so people will be better informed when change day comes but that's another story.

Monday, June 25, 2007

Why I Hate Wraps....

As regular readers to this blog know, I am no fan of bus wraps. Wraps are an insult to its customers who have to try to see through them.

Today I had a meeting in Sandy so I rode the 40 to TRAX and finally the 24. The 24 was a 1999 Gillig Low Floor and yes it had a wrap. However I was able to go toward the back of the bus and found that the third set of seats from the back had a window that was only half wrapped. Well low and behold while waiting for the bus to leave I got the bright idea to take a picture so everyone can see the difference between wrapped and non-wrapped.



Picture Copyrighted, All Rights Reserved

Nice 50/50 picture don't you agree? Which part would you rather have the opportunity to look out of? This is why wraps must go.

Friday, June 22, 2007

Transit Trip to Utah County

On Monday, I took a trip down to Utah County to check out the Provo River Trail and to ride the transit system and see how it is doing while BYU is not in main session.

The first bus of the day was a Gillig Low Floor and wouldn't you know it, it was wrapped!&!%!

Next I took the 832 over to the trail. For those of you who have not had a chance to check out the trail, it is a nice trail although it needs to be wider, especially when it goes under roads. Under University Parkway it is too narrow for two humans to pass easily much less if one of them is on a bicycle. However the section of the trail I walked was all covered by mature trees which makes a nice walk in the morning before it gets to hot.

One of the things I noticed is that more than a few stops had the bus stop signs covered by trees or otherwise hard to see. UTA needs to do a better job of making sure their bus stop signs are not covered up and are visible. Also, some shelters would be really nice but no, having shelters along 900 West where they killed service is more important.

Also, half of the bike riders that where riding the bus did not put the bicycle rack back in its home located when they got their bikes back. The best example of customer service I saw was on trip where there was already two backs on the rack, the driver allowed the third person to bring his bike on the bus. I will not say who it was because that driver would probably get in trouble for not following the rules even though he was providing excellent customer service.

Ridership was week except on the 830 which is always a busy route and the 850. In fact the 850 had a pretty full bus, with three loud teenagers, a gang member, and some woman who got on and started talking to someone who wasn't there. Oh well, another day on the bus.

The 811 coming back was also an adventure. It was another Gillig Low Floor and wrapped, however the wrap was torn where I sat so I did not have to deal with the crap. The bus started to overheat and shut off when we got to the American Fork exit. It shut off a few times more as the driver tried to force it to keep going. However, once we left the Lehi area the bus did not give any more problems.

One more note about that bus. Not only was the wrap torn but the my window was also broken. Once again it shows that customers are low on UTA's priorities.

It was another interesting adventure on the UTA, once again showing that UTA has many areas it needs to work on.

Tuesday, June 19, 2007

Hatchet Job in Deseret News

Are rail plans worth it?

Well it looks like the extremist in the Legislature are out rattling their sabers in order to advance their agenda.

Some points I would like to make about the article:

First of all it was poorly researched.

Here is the biggest example:

The author claims that it cost the same for a mile of light rail as it does for a mile of freeway. Not unless where talking about unusually situations like in Seattle where it is more a heavy rail system than light rail. In most cases a light rail cost about the same as a lane mile of freeway but now the entire freeway. One of the problems of dealing with cost is that politicians add cost to light rail such as urban renewal and other pork that does not have anything directly to do with the line itself but often gets included.

There is always the people prefer cars argument. Well cars may still be a majority of trips but when compare corridor to corridor the figures change. What the road warriors do is lump all traffic on a highway and say...see light rail isn't carrying that much. Yet, the highway numbers including trucks plus people just traveling through. What you won't here is a comparison of people traveling within the corridor and if you do they try to spout of some gross generalizations of the market.

What I always love is statements like Dougall makes in the article. "Cars represent freedom" they try to portray cars as apple pie yet if people like Dougall had a choice they would take your freedom away. Your freedom to choose your from of transportation. Right now you have the choice to ride transit but if Dougall wants your that freedom taken away from you.

Then there is the biggest argument for the investment in transit. It is what the taxpayers wanted. Apparently John Dougall is so arrogant, that he believes he knows better than you do on where transportation dollars should be spent. Obviously he doesn't think much of the voters who put him in office.

Sunday, June 17, 2007

The 3500 South BRT Plan

One of the many projects the UTA is currently working on is two BRT projects, the Orem/Provo line and the 3500 South. The UTA has a request for proposal out on the 3500 South BRT line so construction is expected to start soon.

So what is BRT? Well that is a very open question. It can either be priority on traffic lights to dedicated right of way. What BRT promoters try to claim is that BRT is light rail at lower cost. However, most BRT projects that are in operation are barely limited service bus routes and only a couple are what many would consider comparable to a light rail line.

So what will the 3500 BRT line be like? Well, it is nothing but a glorified limited stop service. What the system will have is signal prioritization, frequent service, and few bus stops. So the buses will still deal with traffic, and will only be about 10-25% faster than current service. Currently the 37 (soon to be 35) takes 53 minutes to travel from Magna to Salt Lake City. The BRT on the other hand will only take 40 minutes. In other words you will only save about 13 minutes.

Since the BRT line will basically follow the route of the 35 there will be no new markets created by the line. While speed might create a slight ridership increase, there will not be a big increase in market forces because the route doesn't do anything that the current route does. My proposal was to run the route from Magna to the University of Utah which would have created new market forces, a new route matrix and actually brought new riders to the fold. Lets see the difference with that service. Under current conditions the bus takes 1 hour 38 minutes not counting the transfer from the 31 to the 14 (the 37 and 31 are through route so the bus just stops at TRAX, changes route numbers and continues). Now using the same 20% savings you are looking at 1 hour and 10 minutes which is a 28 minutes savings (also assumes a more direct routing). Not a huge change but the route would create a new matrix because it provides service where no existing service travels.

The BRT will most likely do nothing but rob ridership off the local Magna Route along with some ridership of the neighboring bus lines. Despite the fact that Metro Rapid has been praised as a super success story in Los Angeles, ridership numbers shows that the lines have done little but rob the local service in the area of riders. Because all but a couple of the Metro Rapid lines parallel existing service, no new matrix dynamics have been created. In fact even the CEO of the Los Angeles Metro agency has said that Metro Rapid is not creating ridership increases.

UTA could probably do more with precious resources by following the lead of the Portland Tri-Met. Take the high ridership lines line the 37, and redo bus stops so that the curbs conform to Low Floor Buses, make sure there are no bus stops on top of each other, and use exclusively low floor buses on those routes. This will do more to speed up the bus service at a lower cost than the BRT scheme, yet do the same thing as the BRT scheme.

Friday, June 15, 2007

Transit Related Articles

UTA gets $80M for FrontRunner

Rocky urges drivers to hang up cell phones

Allstate study: SLC drivers top national average for auto crashes

Commuter rail gets $80 million in federal funds

The Day Pass

Yesterday I talked about the Call A Ride program that I liked over in Denver that the local transit system the RTD is operating. Today I am going to talk about the day pass that RTD offers like UTA but like UTA makes them difficult to get.

Both RTD and UTA only have day passes available in certain places. The way I have purchased day passes from both companies was on their websites. However at least UTA ships out your purchases when the next business day, however RTD only ships twice a month. I purchased my day pass about a week before there site says they will ship. The ship date was almost a two weeks before I was due to leave. However, my departure date came and went with no day pass showing up (in fact, it has never shown up).

Fortunately RTD has a counter at the Denver Airport (which UTA does not) so I was able to buy a couple of day passes there. However, the bus driver on route AT punched the 6th on my day pass instead of the 7th so I was screwed.

Compare that to the Metro in the Los Angeles area. When I was in Los Angeles in March I rented a car for one day because my uncle lives in an area that would have taken hours to get there by bus. I returned the car the next day and took transit to my meeting. I just board the Metro bus and purchased the day pass and I was on my way.

If RTD drivers where able to sell day passes he could have replaced the one he screwed up on with a new one but because RTD doesn't allow the drivers to sell them, I was screwed. UTA also does not allow drivers to sell day passes which is the opposite what many other transit organizations are doing around the country.

UTA and RTD should be making day passes easy to get. Its a matter of making the transit system easy to use for your customers. In addition making it easy to use also means that people from out of town are more likely to use your system. With car rental prices going through the roof even worse than gas prices, transit systems have a good opportunity to get more people on the system.

So how about it RTD and UTA, lets make day passes easier to get?

Thursday, June 14, 2007

Denver's Call A Ride
















As I mentioned yesterday, as part of my journey in Denver I had the opportunity to ride Denver's transit system including the Dial A Ride. The picture above is of the Dial A Ride bus at the Dry Creek Station after it had dropped me off. I had already ridden this bus over to the motel about an hour earlier. All the people in the picture are actually attending the dedication ceremony of the new bridge that brings people from the light rail station, across Interstate 25 to the east side of the freeway and past the new park n ride lot.

The only other bus service in this area is the 77 route which I also took, but it only runs primarily during the peak periods.

The concept of the Dial A Ride is that it will be at the light rail station approximately every 30-minutes. Once you board, you just tell the driver where you want to go and you are on your way. Now when you want to be picked up you either tell the driver or you can also make a call up to an hour before you want to be picked up.

This is an excellent alternative to fixed route bus service in areas that are in close proximity to a light rail station (or it could be any transit center but then again we don't have many non-TRAX transit stations). UTA is half a.. doing this with the route along 9400 South after the big changes. However, it will still try to maintain a schedule and a route where a Dial A Ride has a certain coverage area and the only timepoint is to be at the light rail station every 30-minutes. One of the downsides of the RTD system in Denver is that there is no schedule on when it will be at the station but I never had to wait. Apparently it sits at the station until it needs to pick up people.

The only downside of the system for me was the hours. While it was great coming in from the airport and heading to my meeting, because it stopped running at 8:00pm I had to walk back to the motel after dark. However, at least it wasn't UTA who would have probably stopped the operation at 6:00pm like they do with many bus routes.

I think the Dial A Ride would be great for areas like Sandy, the Sandy industrial area, and several others. Daybreak is planning to have shuttles once TRAX heads out there and that would be a terrific place to have this kind of operation.

The Denver operation is run by contractors in the case of the one I road it was operation by Laidlaw Transportation. This type of operation will probably only be economical was a contracted service which means the bus drivers union will scream bloody murder. I have no problem with contracting so long as the transit system properly overseas the operation to insure quality service to its customers. However, most transit systems that contract do not have good oversight and considering how UTA does not take its customers into account in many instances, I would not hold my breath on adequate oversight.

Call A Ride is an innovative system and it is something that needs to be looked at not only at UTA but other transit systems as well.

Wednesday, June 13, 2007

My Trip to Denver

Well, I know that Google Peak Oil and maybe some other people are ready to hear about my trip over to Denver. I said I was trying to do the trip all transit so how did I do? Well actually pretty good except my wife did give me a ride over to the TRAX station to avoid a 20-minute walk to the bus stop in the rain, and then picked me up at the train station since it gets in at 11:30pm.

Well my wife took me over to the Murray Central TRAX station where I rode TRAX to 3900 South and caught the 56 bus over to the airport. It went well, as I only had a duffel bag, garment bag with my suit, and my back pack with laptop in it.

I am glad I only had a short ride on TRAX since it was full. There was only one sit available and some ugly woman sat on the aisle side of the seat and refused to let anyone sit down. Now if I was traveling farther I might have been tempted to tell her off but who cares.

Next I took a Southwest Cattle Car over to Denver running 40-minutes late due to weather. Would this make you mad, you get a "A" boarding pass, wait three and a half hours for your plane (including delay) then watch as a couple in the "B" line has a friend red cap who goes over to the podium and gets them a pre-boarding pass. Neither of the people needed help plus there was already 5 wheelchairs, a blind person with dog, and several couples with little children boarding. Every time I fly into Denver, I encounter some of the worse turbulance of my life and this trip was no exception. At least this time the girl next to me did not loose her breakfast all over the place.

Originally I had 55-minutes from the time my plane landed to the next RTD Airport Express would leave heading my direction but because I had only 15-minutes it was a mad dash. Add the fact that the day passes I ordered never showed up so I had to get some at the airport plus get my duffel bag from baggage claim. Suprisingly I actually made it to the bus at the nick of time. Good thing I read headsigns since there was two AT route buses leaving at this time. One goes to a wrong area but I watched and caught the right one.

The AT bus took me to the Nine Mile Light Rail Station where I got a G line train to the Dry Creek Station where a bus took me to my motel. This bus is what is called a Dial A Ride which I will talk about in another post either tomorrow or a couple of days. Oh I bought two more Day Passes from the airport RTD counter but the driver on the AT bus punched the wrong day so I was screwed for today!

I then road the E line to the D line out to the end of the line at 30th and Downing. I would not want to be in this section of town after dark as it had lots of boarded up buildings. Then I took the D line back the Convention Center and walked to my meeting. After the meeting I walked by to the Convention Center Station and caught an F line train back to Arapahoe Station where I walked the mile and a half to my motel since bus service ends at 8:00PM in this area and it was now 9. I was actually trying to find a convinience store but did not find one on my walk back.

The next day I took RTD route 77 to the Dry Creek Station and proceed to ride the entire RTD light rail system. The line I was along follows the I-25 freeway and opened back in November while the other line goes along the main line of the BNSF down to the infamous town of Littleton. I also went to Union Station, picked up 3 sets of train tickets, then rode an historical trolley run by an historical society. It turns out this trolley will only be operating its long route for a couple of more weeks because the majority of the route is becoming RTD's new westside Light Rail Line. However the historical trolley will still run along the Platte River and its a nice little ride. I then returned to Arapahoe Station, caught the 77 again and rode it to an area where I saw some restaurants, ate, bought a couple of things for the night and headed back to the motel on the 77.

The Next day I walked about a mile back to the Dry Creek Station and caught an E line train back to Union Station and rode Amtrak's California Zephyr. The scenery along this line is outstanding, however we had a lounge car that was badly in need of refurbishment. In addition the head server in the dining car named Rose was a monster who made children cry and treated adults like they where children. Beyond her the rest of the crew was friendly and after 14 hours of outstanding scenery we arrived back in Salt Lake City 45-minutes early.

OK, except for the rides from my wife, the entire trip was via transit. In September my wife will be going with me as I have another meeting in Denver. This time we have a motel that is right at the light rail station.

Overall, RTD does somethings better than UTA, some things worse, and others just as bad like UTA. Like the Dial Ride, I will discuss these things over the next couple of days depending on what happens news wise.

Transit Related Articles

Davis OKs vote on sales-tax hike

Woman says trees led to train collision

Monday, June 11, 2007

Wednesday, June 06, 2007

Trip to Denver using transit

Tomorrow I will be leaving for a meeting that I have in Denver tomorrow night. Friday I plan to spend the day in Denver studying their transit system and return Saturday on Amtrak's California Zephyr.

My plan is to use transit for this entire journey (although if its still raining tomorrow morning I might get a ride to TRAX since there is no bus shelters in my area that I can use). I will take the 40/TRAX/56 to the airport, fly to Denver, take Denver's RTD from the airport to my motel. Transit once again from the motel to the meeting and back (although I have a mile walk hopefully at dusk coming back since bus service stops at 8:00pm), transit on Friday and transit directly to the Union Station on Saturday.

I am not sure if I will have internet access on Friday night, but if I do I will tell you how things are going (won't have time on Thursday).

Be back soon!!

Tuesday, June 05, 2007

I want sound walls!!!!

Resident upset over lack of sound walls in rail project

You know this is one of those things you just have to shake your head and laugh about. Ok, she is worried about her precious little children getting hurt by debris falling off the tracks. I am sure some anti-transit zeolot would love to run with this to claim how bad commuter trains are. However, we are not talking about trains going into an area that has never seemed them before. Last time I checked that little rail line has been there for more than a hundred years and it is a very busy freight line.

Shouldn't she be more worried about all those Union Pacific freight trains that are constantly going back and forth over a passenger train on its own dedicated set of tracks?

Monday, June 04, 2007

Using a Matrix Theory in Transit

In my last post I pointed out that even if there is an increase in ridership when the changes in the bus system takes place, we should question whether UTA is actually gaining any new riders to the system. The new bus system will actually reduce the marketable opportunities to gain new riders.

Basically with a Matrix plan, for each new link you create, the more opportunities you have to create ridership. Yesterday, I used the example of Southwest Airlines to show how a well run transportation outfit operates compared to how transit systems operate. I will once again use Southwest for examples of how you make things work compared to UTA.

Lets start by using one of UTA's changes and the proposal I made a few months ago to create a new UTA system. Since they are routes that I am familiar with, I am going to use the example of routes 8 and 85 which will become routes 220 and 72.

First of all lets look at my proposal. My proposal would have continued to operate both route 8 and route 85 as is. However, route 8 would run every 30 minutes from 9400 South to downtown instead of every 20-minutes. However, I would have created a new line which would essentially be a branch of route 8. This new route will have been the same as route 8 from downtown to Highland/Fort Union Blvd where it would turn and travel to the Midvale/Fort Union TRAX station. Now according to UTA this would be a bad thing because there would be service duplication. That once again is thinking of planners who do not have hard core business experience.

This new branch 8 would also provide every 30-minute service which with coordinated scheduling (another difficult concept for UTA) would provide every 15-minute service on Fort Union Blvd from the TRAX station to Highland then would increase service on Highland/1100 East/U of U/200 South all the way to the Intermodal depot to every 15-minutes so except for the small portion of Highland south of Fort Union Blvd service would have been increased (by the way there would also be increased service on Highland because of a branch of another route but that not the issue right now).

Now according to UTA thinking, all they would see is that this new route would duplicate other services and the cost of operating the bus. Guess what? There is no concept of the marketing possibilities of this type of operation. By UTA thinking this route will only take away ridership from the 85 and the 8 because they cannot see the concept of building a system based on marketing opportunities.

However, you have actually create new markets for bus service and increased your ridership potential greatly. Here are some new opportunities created by this theory:

-Riders that will not ride along Fort Union Blvd because service is not frequent enough
-Riders who will not travel along Fort Union Blvd and Highland because service is too inconvenient with transfers.
-Riders who will now ride because they will only need to transfer twice instead of three times.

In other words you have created a whole new matrix of opportunities for ridership. Now creating branches of multiple lines creates even more marketing based opportunities and expands exponentially.

Now lets take a look at Southwest and compare them.

If Southwest ran there flights the way UTA runs their bus service you would have flights between say Salt Lake City and Denver. Then you would have flights from Salt Lake City to Reno. However there would be no through service and you would not have flights going to different destinations. A recipe for failure that most transit systems, not just UTA are good at.

Instead Southwest has a variety of flights. Lets take a look again at the the Salt Lake to Denver route (since I will be on one of these flights on Thursday). Do you think that the planes just fly from Salt Lake to Denver or from Salt Lake to Denver to one other destination. Of course they don't run their system that way. Instead out of the say 8 flights from Salt Lake to Denver, one may originate in Seattle, one in Spokane, a couple of Oakland, a couple in the Los Angeles area (in other words the "branch"). Then the serve the Salt Lake to Denver route then they head somewhere else.

With each branch that Southwest creates, they create new markets for their service. In other words they do not worry about service "duplication".

It is ironic that anti-transit types try to attack light rail by saying its inflexible compared to buses which are much more flexible. However, today's transit systems are doing everything possible to make the systems less flexible and consequently are loosing marketing opportunities.

Sunday, June 03, 2007

Why Ridership Increases with Changed Service is Meaningless

UTA is bragging on how much the changes in the bus service in Utah and Weber Counties have increased ridership, and how they expect a 17% increase in ridership when the changes happen. Actually ridership numbers on the buses should actually increase even more than that and all the over paid planners at UTA and the board will be patting themselves on the back saying what a great job they have done. However, the truth of the matter is, the ridership increase will be meaningless and the planners should be held accountable for different numbers.

Let me show you how ridership increases will be meaningless with this new system and why UTA management should not get away with saying success if ridership goes up.

I will use myself as a perfect example of what will happen with the numbers. Currently I have two ways to get to downtown from my place. I can either walk to Van Winkle/1300 East and catch the 32 bus or I can wall to Spring Lane and 1300 east and catch the 11 which is more convenient since buses that run every hour are useless.

Now if the replacement for the 32 still stops on Van Winkle which we still don't know yet, it will only run during a few trips per day during rush hour so will be useless for anyone that doesn't work in downtown. So say I am traveling to the downtown area mid day which would more fit with my travel patterns. Instead of being able to take one bus directly to downtown I will have to take the new 213 (old 11) to the U. then transfer to either the 220 (old 8) or to TRAX which will be over crowded. Because UTA counts people getting on and off the bus I am counted a second time when I finish my trip to downtown. So in other words even though I am making the same trip I have many times, I am now counted as two riders instead of 1. So there will be a large number of people who will have to ride two buses instead of one. So in other words UTA ridership has gone up using a typical transit system's voodoo accounting. However, has UTA gained any new riders? NO!!

Now lets put things in perspective. UTA like most transit agencies use passenger mile per vehicle mile to tell you how well they are doing. Of course the problem with this number is that it does not tell you is how much they are making per mile. In fact besides transit agencies the only people that use passenger mile per train mile is Amtrak who is the king of bad accounting. For the record I am supporter of train service but feel that Amtrak management has been very poor especially for the 14 years that former transit people have had control. Oh wait, former transit people have been in control of Amtrak until last year and it has gone down the drain in quality, now there isn't any coincidences there right?

Now lets take a look at a successful transportation company and see what they look at. When it comes to transportation companies that are successful you have to look at Southwest Airlines. Does Southwest care about passenger miles? Of course not, they care about revenue per mile. UTA doesn't look at revenue figures. UTA cannot tell you how many people will have to transfer from route 11 to another route when it is cut. But I bet Southwest can tell you how many times a customer has to change planes. I bet you they can break it down if they where to cut a route in half how many people would it affect. They wouldn't be looking strictly at how many people it carries they would be looking at how much revenue the run brings in.

The the first of next year we will have UTA claiming how "successful" the changes in the transit system was. But remember, it is nothing but vodoo numbers, UTA doesn't care about the real numbers.

Wednesday, May 30, 2007

Changes in UTA Plan

Well, I told you I would go over the changes UTA made is the great bus plan so here they are with comments:

I am going to do this in order they appear on the lovely UTA website.

Route 62: 6200 South. They discovered that buses will not be able to turn from 6235 South onto 1300 West Southbound so instead they will head north to 5400 South. I am sure that will please the people on 1300 West whose homes are close to the street, so they will probably scream bloody murder. Now call me crazy, but doesn't that mean that this route and the 5400 South route will duplicate 5400 South for a portion. The evils of it!!

Route 11: Route will basically parrallel existing Route 1 with the jog to 13th instead of staying on 11th between G and I Streets.

Route 6: This route will have evening/night service instead of route 3.

Route 3: Will service the VA Hospital but still looses service to the University of Utah.

Route 21: Will run north/south along 2100 East instead of Foothill Blvd that looses 15 min service for hourly service. This restores decent service along 2100 South which should have never been cut back to every 30-minutes but then again UTA planners are not held accountable from stupidity.

Route 213: Will use Highland/1100 East from Richmond & Highland to 9th South replaces a portion of old Route 8 (to be 220) which will run along 1300 East instead. Now if the people in scheduling will figure out if a bus ends at the University of Utah instead of going all the way to downtown it should arrive at TRAX at the U. a few minutes before a Downtown bound train, not at the same time (oh wait, we are talking UTA schedulers, forget it).

Route 220: As mentioned will use 1300 East north of Richmond/Highland to the U. In addition, Nicole from Where's My Bus, UTA? is hopefully jumping for joy because it will use 200 South from the U not S. Temple (S. Temple portion replaced by Route 209). Now if only we knew at what hours the bus was running since they have not addressed those issues yet (then again they could cut and no one will know!)

Route 223: Will run along 2700 South/1700 East/1700 South/1900 East/900 South to Guardsman Way instead of 2000 East/Parkway/2100 East. Service reduced to hourly during the day (I will blast this later). Restores service along 1700 East but the 15th/15th area still has no service.

Route 228: Will replace route 14 except will travel along 100 South instead of 400 South (why? wouldn't better service along South Temple made more sense since service was restored to 200 South). Also will run down Murray-Holladay Road to the Cottonwood Dead Mall. Once again will have hourly mid day service.

Route 209: Two changes: will use South Temple instead of 200 South to replace Route 220, will also use Winchester to the 6200 South TRAX station (so 900 East south of Winchester loses service because can't have duplication with revived Fort Union Blvd route). I bet UTA didn't even think about the fact that this restores Saturday service to a major mall that is under going major refurbishment (oh wait, of course not since UTA isn't good about serving major destinations properly that might actually build business with the proper marketing).

Route 207: Will replace the portion of existing route 10 south of the Murray Central TRAX station along Vine, 5600 South, and Fashion Blvd instead of using 5900 South/State. But since UTA made this change they of course cut service to hourly to teach people not to complain about their change ideas!

Route 217: Good service cut back from traveling all the way to 5400 South and instead will terminate at SLCC. Once again another major shopping and entrainment destination looses Saturday bus service.

Route 218: Gives southern part of Redwood direct service to SLCC. However Southtowne Mall and Redwood Shopping Centers loose Saturday service (of course Southtowne is essentially without transit service now except for the 811).

Route 519 and 520: Minor change in downtown routing that won't take effect immediatly because of City Creek construction.

Route 500: Will use 400 South and Main Street instead of 200 South and State street on portion of route.

Routes 517 and 522: The Crackheads are at it again. Since there was an uproar over loosing Route 26, UTA is getting even by creating a convulted route system. Route 517 will run peak hours in one way and back in the pm. During those times the 522 will not run the same direction even though it serves Redwood Road which is a good distance from 2200 West. This once again shows how UTA just does not make riding their system easy for their customers.

Route 313: Once of those Fast Buses that are a waste of capital assets. Instead of traveling directly down Union Park Ave to I-215 will diviate to service the Park and Ride lot on 6600 South. Now if only the replacement for the 32 as many stops as this route.

Route 307: Replaces route 32, no changes but where are the limited stops going to be? Are you going to screw the many people who board along Van Winkle like several people I know? Inquiring mines want to know.

Route 240: A couple of trips added because of heavy ridership, plus will exit I-15 at 500 South/600 South instead of the 400 South HOV exit.

Route 35: Route will service UTA like existing route 37. Ok, its fine to make your customers walk great distances to a bus, but your drivers can't walk a couple of blocks or take the 39? What a bunch of bull.

Route 227: Will service Welfare Square, what a concept.

Route 232: Will use California instead of 1700 South due to restoration of service along 4800 West. Once again UTA is cutting service to hourly.

Route 518: Well heres a concept, instead of having the bus run empty dead heading one way, the route will run "live" back to starting point.

Route 248: I mentioned when I rode the 48 route it seemed to have good ridership despite it being a new route. Well, it looks like UTA will keep the route but to show it really doesn't want the route it will end at 5400 South instead of 6200 South loosing service to the Cougar Shopping Center that seemed to create many trips.

Route 348: Route will use 9000 South instead of Old Bingham Highway which is now closed off. Is this the new service the one Board of Rubber Stamping was talking about creating new service? It sure doesn't seem to be creating a great deal of new service.

Route 356: One of those great new Fast Buses will have minor reroutes in the 6200 South/5600 South area and in downtown. Service slashed in half from 4 trips to 2 trips.

Route 551: Restores service to International Center but only 4 trips AM and 4 trips PM.

Route 236: Will service the business park west of Bangerter Highway north of 2100 South.

Wood Cross Routes: Will not be revamp just new numbers with some minor changes. So who is politcally connected here?

Route 471: Replaces route 71 which was to be killed.

Route 72: Reinstated by the good graces of UTA. Of course to get even service will be cut to hourly.

Route 78: Extended from 4000 West to 4800 West.

Route 389: Service cut from 4 trips per day to 2. Minor reroute leaving Judge High School.

Route 90: Extended to 4800 West to interline with route 78.

Route 94: Instead of being peak hours only, UTA will make this Salt Lake County's first Flex Route. This concept has the bus diviating from its route to service the neighborhood. This will restore full time weekday bus service to the route. Too bad UTA doesn't have decent buses to use on this type of route unless they plan to use Flextrans buses.

Thats what UTA changed from the orginal plan.

Now the hourly crap: UTA even admitted a few years ago that hourly service doesn't work. Optional Customers will not be attracted to a service that runs this infrequently. By running a bus every hour they are killing all the potential that route has. They plan to run these buses every hour and tell you next year, oh well there not working, we are going to kill them off.

Tuesday, May 29, 2007

Deseret News Editorial

Transit needs higher priority

Surprisingly good editorial coming from the Deseret News. Wasatch Regional Council has been a big supporter of TRAX since 1999, but it seems that it is still taking the highways are priority stance. There is many reasons why the focus needs to be on transit and will have to be to keep the quality of life good on the Wasatch Front. We will see what happens.

Thursday, May 24, 2007

Transit Related Article

UDOT picks Corridor link

Changes in Bus System Approved, Suprise, Suprise, Suprise

UTA revises its bus-system redesign

I will comment in the next couple of days about some of the changes they have made which some are good, some are OK, some are bad, some are really bad.

Right now I want to comment on the board meeting.

First of all, it seems that the impression that the board was trying to get across to their customers was: you had your information meetings to talk about the changes, don't bug us about them we already made up our mines.

While I will complement the chairman for actually going through the audience and greeting everyone that was there, I would have to say that the general tone of the meeting was one of scolding the children for talking back.

Then we had three of the members lecture us on how they know the bus system and do ride it. The first guy to talk told us how he was dependent of the bus when he went to the U. I thought to myself: looking at you I would guess that was twenty to thirty years ago, how does not apply to today? Then he told us how his area was getting bus service for the first time. Interesting he said he was on the west side but there is little new service there except for the capital wasting fast buses but they are primarily traveling down routes that have service and the new route along 6200 south but for the most part the area still has service now. So I question the sincerity of his comments.

The third board member try to chastise everyone for thinking that the board is made up of rich people in their Mercedes. She saids her family does take the bus and knows the system. Then the chairman mentioned that he has two daughters with MS and another in a wheelchair but he said he could not let personal feelings affect his decision.

After all the talk they went ahead and approved the fare increase and the changes.

I still say the Board of Trustees needs to be revamped. The board needs representation from labor and from the riders. Then maybe people will start having more faith in the board. Well, maybe.

Wednesday, May 23, 2007

Transit Oriented Article

American Fork Rotary, UTA unveil bus shelter

Wow, a nice little fluff piece the day of the big board meeting.

Too bad your chances of having a shelter waiting for a UTA bus is notta unless you are downtown or along one of the TRAX lines. Then again if your riding a bus from 3300 South to 2100 South along 900 West you have a choice of nice shelters. Oh thats right! There is no bus service along 900 West in that area any more so the bus stop shelters are useless.

Another example of UTA failing its customers.

Tuesday, May 22, 2007

Important Article about the changes....

Fliers on UTA redesign irk riders

I encourage everyone if they can, to be at tomorrow's Board meeting of UTA. I was not planning to attend since usual changes like this are rubber stamped by governing Boards, but this article clearly shows how misguided the UTA is.

I think Justin Jones from the UTA has opened up another can of worms (and you thought they could not open another on over this issue!!).

Its is clear that the Board of Directors of UTA needs to be changed. Their purpose is to run the agency and to take into consideration the needs of their customers when making changes. What Mr. Jones implies is that the UTA employees will do whatever they want.

If the UTA board had any guts, it will ask Mr. Jones for his resignation for making them sound useless. If I was a board member I would be very angry at this statements.

What is needed is a new board format that includes a representative from the riders, a representative from the drivers, and then representatives from the jurisdictions voted on by each city and county.

I have changed my schedule to be at tomorrows meeting, I hope everyone who can come will show up and start asking for heads to roll.

Monday, May 21, 2007

Transit Oriented Editorial

Don't dismantle UTA

Good editorial from the Deseret News opposing the bill by Rep. Harper of West Jordan that would help kill TRAX expansion.

UTA needs a wake-up call


Then there is this letter to editor in today's Deseret News. This guy does get one thing right, it would put the brakes on UTA and kill off all transit expansion. Would he rather have UTA in the hands of people who would like to eliminate most service? Apparently so.

Thursday, May 17, 2007

Bad Proposal Back again....

Proposal to restructure UTA resurfaces at the Capitol

Anyone who reads this blog knows that I am not a fan of UTA management. With that being said, this proposal to bring UTA under the control of UDOT is one of the most dangerous and stupid proposals to come out of our legislature and that's saying a lot.

While UTA needs some reorganization, it is not a bad agency, UDOT on the other hand is a highway agency not a transit agency. If this merger takes place you can kiss our badly needed TRAX expansion goodbye. The state will steal our tax money and put it into only highway projects. Remember our state legislature is made up of primarily right wing extremist who tend to be very anti-transit zealots.

If UTA is merged with the state, the counties should take votes to take over their own transit service.

So much for Republicans being for local control.

Wednesday, May 16, 2007

The Drivers: UTA's Ambassadors

Yesterday I took another journey through Salt Lake county on the UTA. Among the routes that I rode where the 11, 3, 50, 9, 10, 39, TRAX, 22, and the 24.

One of the things that has always bothered me about many bus drivers, while they may be friendly, they do a poor job of being Ambassadors for the transit authority. After all, they are probably the only UTA employees most people ever encounter unless someone goes into one of the UTA shops to buy a pass or something. So the drivers ARE the UTA.

One of the problems is the drivers attitude toward their customers. Many drivers have a disdain from the customers thinking they are all idiots and such and a major inconvenience (despite the fact that like any business, without the customer you don't have a job!). Having worked with customers for many years I know that sometimes you feel that they are pains in the ...., they are still customers and still needed to be treated with respect.

This comes especially true when people ask questions. As the UTA, the driver needs to have a working knowledge of the system to answer questions. I can name at least 5 times yesterday that the driver was asked a basic question and could not answer it or got agitated about the question being asked. The drivers need to remember that the person asking the question is from out of town or something and may be confused about the area. The more they help the better the UTA looks.

Once again though, if there is a problem with the employee management is to blame. If I have employee that is not giving good customer service I am to blame. I have not trained well, or I have not motivated right, but it comes down to the fact of management error. Maybe UTA needs to throw out its personality test that potential employees has to take because it doesn't work.

Then again we have another factor with drivers and thats the union. One of the reasons I am no fan of unions is that a union will protect bad employees. Instead of helping weed out the bad apples and keeping the best, unions will protect to the death any employee no matter how bad they are. There needs to be a change of attitude that allows for drivers with the right personality to be removed from the buses.

The drivers are representatives of the UTA and each one should be an ambassador for the system. After all, the better they are with the customers, the more likely people will be willing to ride the bus and the more buses UTA will need to put out on the road and in turn, the more drivers the UTA will need.

Monday, May 14, 2007

UTA bike ride in Provo....

UTA plans bike ride with Provo's mayor

Wow, UTA is putting on a bike ride in Provo to celebrate National Bike Month.

I am sure that UTA people will be out handing out promotional things, but of the UTA big wigs planning to attend the event, do you think any of them will actually take their buses down to the event? If John Inglish or any of the other big wigs are attending they should ride the 811 down to the event and hopefully get one of the crappy wrapped buses. (Of course they would probably end up getting a commuter cruiser of the bus division's management knows the big wigs will be riding).

UTA management needs to be on the bus more to see what is happening with the system they are in charge of.

Wednesday, May 09, 2007

A Day in Salt Lake County.

Well I talked about my days in Utah, Weber, and Davis counties and now to discuss my travels within Salt Lake county which actually comprises a couple of days plus my regular travels.

One of the trips I took was on the 48 line. This line was created from the cuts last year in the West Valley. The line travels from the Ballpark TRAX station to 6200 South and 4800 West with some trips serving the industrial complex to the west of Bangerter Highway.

Despite the fact this route is less than a year old ridership was good even in the off-peak hours and generally it takes about 3 years to build the ridership up an a new route to adequate levels. However, this route will cease to exist with the bus reorganization despite it providing good cross valley bus service.

One of the biggest things I am noticed was how bad the low floor buses are falling apart. The interiors rattle so bad even the one year old Opus buses, there are rattles throughout and give a generally poor ride. Now if UTA management and the Board of Directors cared about the riders they would be paying attention to these facts and working to solve the problems and communicate the problems with the manufacturers.

One thing I have mentioned in the past, why does UTA have the 11 & 7 run on top of each other? How much better would ridership be if they provided coordinated service along 1300 East? The same can be said of the 32 and 21 which run 2 minutes apart inbound and on the same schedule outbound.

Overall, almost every bus was on time and the drivers where friendly. The system did its job.

Tuesday, May 08, 2007

My Trip to Utah County

Earlier I covered my trip up to Weber and Davis counties. Today, it will be some observations about my trip down to Utah County.

I was wondering in this was the wrong day to take this trip. While nothing went wrong catching the 40 line, once I got to TRAX things went wacky.

I had a 17 minutes before my train which would be the first southbound train of the day from downtown. When the northbound train showed up it was on the wrong track so I knew something was wrong. I then worried about making my short connection to the 811.

Next one of the University trains came into the station also on the wrong track followed almost immediately by another Downtown train. Then a two car train of San Jose cars pulled in heading north but on the right track. The train sat at the station for several minutes so I went up and asked the operator what was up and he ignored me.

After he left another University train pulled in also on the proper track. I then wondered how late our train would be. Finally nine minutes late our southbound train finally showed up. One person commented that the 811 driver always leaves on time no matter what is up with TRAX so I gave up making it, however the bus was still there when we arrived. Sadly, it was one of the low floor Gilligs instead of a Commuter Cruiser and wouldn't you know it was wrapped!!

A couple of observations:

1. UTA Dispatchers should be able to use the loudspeakers at TRAX station platforms in order to keep their customers informed what is going on.

2. UTA TRAX operators need to do a better job of keeping their customers informed of what is happening and if buses are going to be held.

Once I got to Orem I rode the 862, 833, and 832 which have all changed since my last trip here. Surprisingly all the changes seem to make some since except for the poor service to the MTC and Provo Temple.

What is it with the busiest bus routes in the UTA system getting the worst buses in the system? Many of the buses running around where UTA's oldest Orions. Why did Weber/Davis get new buses while Orem that has even higher ridership gets the shaft?

Well I guess that Utah County is getting the BRT line so they should be satisfied even thought should be a streetcar line. It makes more sense as a streetcar line since that will attract more riders than a bus.

The Utah Valley Visitors bureau has a nice brochure that shows all the trails in the area plus bus routes (even though the bus routes are about 4 years out of date). Since I walk an hour per day I like walking new trails and would like to know where they are. UTA should be promoting the use of these trails and be using items such as this brochure more to encourage ridership.

Overall, Utah County seems to work but there needs to be more improvements in order to improve non-BYU ridership on the local routes.

Wednesday, May 02, 2007

Transit Related Article

Utah Subway diners will learn about transport issues from UDOT brochures

Transportation open houses planned for Utah County area

Driver in crash with UTA bus on U.S. 89 identified
-Looks like heavy damage to UTA's new Gillig buses.

My Comments about Weber/Davis County

Last week, I took a trip up to Weber/Davis counties. There was a couple of main reasons why I wanted to head up there: 1. To ride line 626 which I have not had a chance to ride since it was changed several years ago. 2. To ride one of the new Gillig buses that UTA claim are so wonderful and much better than a standard bus.

I will so glad when I can jump on FrontRunner and head up to Weber County but right now it was a trip on the 11 to the 72.

Riding the 72 is nice with the nice Commuter Cruiser MCI buses. However, the driver need some customer service training. While he wasn't unfriendly he was not friendly and when asked the question answered very Borg like and refused to give a straight answer.

On the 626 the driver was friendly to most customers including myself but on the other hand did yell at one elderly lady for standing up when he was stopping at a light and a Junior High student for taking to long to load up his bike on the rack.

All the other drivers through out the day where friendly which is not unusual as most of the drivers I encounter on UTA are good.

The next bus was the 610 and it was one of the new Gillig buses. I do not see much difference between this bus and the 1999 and 2001 Gillig buses UTA has except for seamless windows, new front and rear caps, and a more deluxe cloth on the seats. In addition two of the buses had problems. The first one on the 610 had very back breaks that squealed worst than any other bus I have every ridden. To top it off I got this same bus heading back later in the day. The other problem was the back door was broken on one of them on the 603. Not good for a bus that is only a few weeks old.

Overall ridership on all the routes I rode was good except for the 626. In the morning I was the only customer for more than half the route. Returning in the afternoon toward WSU Davis there was several customers on and off along the whole route so ridership is building.

Another observation was that there was construction on the 612 that is delaying the buses up to 10 minutes. Yet, there is nothing posted on any bus stop sign mentioning that there could be delays which since this will last through the summer. UTA needs to keep its customers better informed on what is happening. (Look for more on this when I talk about Utah County). Customers need to know if their buses are going to be delayed.

Overall, ridership was good on all the routes I rode, most of the drivers where friendly, and the system seems to do the basics of what needs to be done. However, there is plenty of room for improvement in the system and UTA needs to continue providing better service to its customers.

Tuesday, May 01, 2007

Over the next few days, I will be talking about my travels on UTA over the last couple of weeks. I spent one day in Salt Lake County, one in Davis/Weber Counties and journeyed through Utah County yesterday.

My feelings on wraps are well known, and after being stuck on several buses that where wrapped its time to vent again.I think that the UTA Board of Directors should have to ride a wrapped bus for several hours and try to see out the windows.

A perfect example of what is wrong with wraps is while going through Roy on the 626, I was trying to see what businesses where along the line. The problems is, because of the stupid wrap I could not see about half of the signs. Here they are trying to encourage people to ride the bus but wraps are a turn off.

To top it off, I rode when of their new Gillig buses that are based out of the Ogden division and it was wrapped!! Talk about the height of stupidity in wrapping a brand new bus. Most transit systems wrap buses that are due for repainting or the paint already looks bad. The reason for this is very simple, when the wrap is pulled off, it can often remove or damage the paint despite what the manufacturer tries to claim.

This once again shows that the UTA is often not a good steward of our tax money. In addition the Board of Directors and Management of UTA continue to be too disconnected from their customers.