Showing posts with label Colorado. Show all posts
Showing posts with label Colorado. Show all posts

Tuesday, July 31, 2012

Transit Customer Service from F to A grades

English: by me UTA bus
English: by me UTA bus (Photo credit: Wikipedia)
English: Bus 2909 of TriMet, the public transi...
English: Bus 2909 of TriMet, the public transit agency in Portland, Oregon, is a 2009-built New Flyer D40LFR. It is pictured on Harrison Street at 4th Avenue in downtown Portland, outbound on route 54 to Beaverton Transit Center. (Photo credit: Wikipedia)
Denver - CBD: RTD Light Rail
Denver - CBD: RTD Light Rail (Photo credit: wallyg)
     The following are three customer service examples from three different transit agencies in the western US. After reading the three incidents and the response from the transit agency, which one of these agencies would you like to be a customer of? The three offer the best examples of a total failure, adequate action, and giving outstanding customer service.
   
      

Denver RTD
Grade: F 

      Denver RTD gets the worst grade for customer service. My experience started when I flew into DIA for a meeting and took a RTD bus and light rail to my motel. I boarded one of their MCI commuter cruisers with an all day, all zone pass which I purchased on-line. The driver has to punch the day pass for it to be valid, well the driver did and punched the wrong day. Unfortunately the drivers do not carry day passes so when we got to the light rail station I had to purchase another day pass. 
      First of all I was not mad at the driver and when I talked to Denver RTD customer service I did not mention which bus or time that it happened. A couple of weeks, that's right weeks after I talk to them about the day pass they send me a nasty email saying basically too bad, not our problem. The email was extremely unprofessional and showed a lack of customer care by RTD. 

Portland TriMet
Grade: C

     I have been riding TriMet for about a year now since moving here to Portland. For the most part most of my trips are pretty uneventful except for the random person that has to talk on their cell phone way too loud telling the other person about their sex life and so on.  However, I have had two experiences with TriMet operators in which I took up an issue with their customer service department. I should point out that I have also sent in three commendations for drivers also so I am not only complaining, but also commend those that are excellent in their jobs. 
     In both incidents I got a email from a customer service rep that said sorry you had an issue and said the driver would be talked to. I will say that both letters were written individually and not form letters which I gives points to TriMet. TriMet does the basics in good customer service, nothing more so it gets a passing grade. 


Salt Lake City Utah Transit Authority
Grade: A 

     In my time riding UTA, I only one time sent in a complaint. That day I went to take one bus to a Park N Ride lot to catch a second bus. It was daylight out so that cannot be used as an excuse. The driver of the first bus passed me right on by didn't even bother to slow down. Immediately behind him was another bus deadheading to the Park N Ride lot. This driver hit is breaks but then kept on going. I then waited for the next bus to come along. Because the next was supposed to do a loop before heading to the Park N Ride lot I would miss my next bus. However, the driver of the next bus went ahead and dropped me at the Park N Ride Lot so I wouldn't miss my next bus. 
     The customer service person at UTA offered me two free day passes (since at the time I was not riding on a daily basis so I didn't need the discount on a monthly pass). Of course I didn't complain to get the free day passes and never sent in another complaint. However, UTA did the best job of taking care of the customer and ensuring they will be happy with UTA service. 


     You can clearly see why UTA gets the best grade here. Some would argue that they should not waste the money trying to please a dissatisfied customer however, that response would be narrow minded. Transit systems need to work on their customer service skills just like any other company that provides a service and deals with passengers every day of the week. 

     
       
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Friday, December 24, 2010

This Week in Amtrak

Southwest Chief at Raton PassImage via Wikipedia

We are privileged to present the following commentary by Russ Jackson. Russ is a decades-long URPA vice president. He is also a founding member and Secretary of the Rail Passenger Association of California (RailPAC); the largest, most active rail passenger advocacy group in that state. Russ regularly attends and reports on state rail meetings of the San Joaquin, Coast Rail, and Capitol Corridors.

The passenger trains operated by the Atchison, Topeka & Santa Fe Railway between Chicago and the West Coast are the stuff of legend. Their post-war fleets of stainless steel trains were, and are, considered the gold standard for American passenger railroading. Everybody knows the Super Chief ran over Raton Pass. They forget that the El Capitan was a separate train for most of its existence, but they vaguely remember that there was a different train called the Chief that also ran over Raton Pass. They remember that the San Francisco Chief ran through Amarillo, but they forget that the line through Amarillo also saw half of a train called the Grand Canyon; the other half of the Grand Canyon ran over Raton Pass!

Something else that apparently few people remember is that right up until Amtrak, the Santa Fe served Denver directly, with service between Denver and La Junta. In fact, there were two round trips per day until 1967. There were two trains a day through Amarillo before the Postal cuts in 1967, and there was one train daily right up until Amtrak.

It has been proposed that the one remnant of this once-proud lineage, Amtrak’s Southwest Chief, be rerouted some 790 miles off its current route through Raton Pass to the prominent BNSF Railway transcontinental mainline through Amarillo. This week, Mr. Jackson examines this proposition.

What Happens if the Southwest Chief is Rerouted?

Commentary by Russ Jackson, RailPAC

Every once in a while, the rerouting of Amtrak Trains 3 and 4, the Southwest Chief, off the traditional line from Albuquerque, New Mexico to Hutchinson, Kansas arises, because the line has virtually no BNSF freight traffic in Colorado and New Mexico any longer. That is a true statement. The railroad no longer uses the Chief, and has diverted through freights to the soon-to-be fully double-tracked "Transcon" line, farther south. This was the historic route of Santa Fe's San Francisco Chief prior to Amtrak. In recent months, Amtrak has been forced to add 40 minutes to the Chief's schedule due to a BNSF lowering of the speed limit on the very rough trackage in western Kansas and Colorado, such that Train 4 now departs Los Angeles at 6:15 PM. The BNSF has offered to move the train to the Transcon line, which as we will see, is more populated. The State of New Mexico now owns the line within its borders and runs the very successful Railrunner trains on the portion south of Santa Fe to Albuquerque. The BNSF still owns the rest.

Well then, what would happen if Amtrak had to abandon the line?

Would New Mexico pay to maintain the line through Raton Pass? Would Colorado step up and pay to maintain their portion of the line? Would Kansas pay? Would a "short line" purchase it, knowing there are almost no freight customers? Would Amtrak pay a higher share of the maintenance? Would anyone pay to rebuild it? Would the BNSF pay for a portion of an abandoned line? The answers to these questions are likely to be "No."

All right, then what would be lost in a reroute?

Certainly, there is the loss of the "absolutely spectacular and incomparable" scenic route through Raton Pass, as stated by URPA's Bruce Richardson, "but how many millions of dollars a year in track maintenance is that scenery worth?" In this case economics will eventually govern the results, even though Amtrak CEO Joseph Boardman has said he is "not interested in" moving the train.

Here are the FY ‘09 Amtrak ridership and revenue statistics for the abandoned towns; but not including Albuquerque, as that ridership could be largely retained by having the Railrunner act as a shuttle to Belen, thereby avoiding Amtrak’s having to back up into Albuquerque.

Station FY09 Riders FY09 Revenue
Lamy, NM 13,012 $1,623,108
Las Vegas, NM 4,456 335,144
Raton, NM 15,066 1,572,789
La Junta, CO 6,809 658,928
Lamar, CO 1,722 162,363
Trinidad, CO 3,923 388,961
Dodge City, KS 4,248 429,647
Garden City, KS 6,930 712,501
Hutchinson, KS 4,045 396,749
Totals 60,211 $6,280,190

(Statistics found on Great American Stations)

To Amtrak Accounting, that might be "chump change," but to the people who live in those towns and use the train it can be a matter of life and death, just as was the case for the Empire Builder across North Dakota and Montana.

Yes, there is also a human cost. On my October trip to northern New Mexico, I stopped for a visit at the Las Vegas, NM, Amtrak station, which is not staffed by Amtrak but is the city's nicely-restored Intermodal Facility in the Historic Railroad District. Employees handle questions about Amtrak travel, and there is a Quik-Trak ticket machine.

Transportation Facility Manager Debra Trujillo was aware there was talk of a potential loss of the train, and expressed concern for her town's people, many of whom are senior citizens who would have no transportation alternative. Greyhound does not serve the town. She said many people ride the train to Albuquerque for medical appointments, or into Colorado to visit relatives. While dealing with Amtrak can be difficult, she is looking forward to the American Recovery and Reinvestment Act (ARRA) stimulus-money-funded new, ADA-compliant platform; although as of the date of my visit, construction had not yet begun. I urged Manager Trujillo to let Amtrak and the political establishment know how important the train is to her city, and to muster the other cities on the route to do the same.

What would Amtrak gain by rerouting the train?

Many observers felt Amtrak should have also retained the San Francisco Chief when it began in 1971. To go into these towns now would mean they would be starting over, selling rail passenger service after 40 years of absence. Here are the current populations of the new station cities, not their metro areas. It is not a prediction of ridership, but one can certainly see the temptation to reach out to new customers. The towns listed below are not all the stations that were served by the Santa Fe's train, but are the most likely stops:

Station Population
Vaughn, NM (flag stop?) 463
Clovis-Portales, NM 45,124
Hereford, TX 14,455
Amarillo-Canyon, TX 200,183
(major university at Canyon)
Pampa, TX 17,204
Alva, OK 4,738
Woodward, OK 12,206
Wellington, KS 7,812
Wichita, KS 361,420

(Statistics from Rand McNally map book)

Eventually, the decision may be out of the hands of the cities, the railroad or Amtrak. That would be unfortunate and would probably be a big black eye for all. The BNSF's Joseph Faust told the Amarillo Globe-News on October 8 that Amtrak is free to use the freight tracks in Amarillo, but that option "would require a great deal of study." The historic passenger station is used by an auction house, but is still standing; as is the brick platform. Amtrak's Marc Magliari told the newspaper, "Right now (the delays) are not significant. Our intention is to stay on the current route."

This writer urges all parties to work to preserve this service area and work to restore the San Francisco Chief into the Amtrak long-distance system; yes, to San Francisco from Barstow, up the San Joaquin Valley. That would be a bonanza for Amtrak ridership and revenue. Years ago, the Amtrak agent in Stockton told me that he could fill a sleeping car on the train every day, in the old days. Think future, Amtrak!
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Friday, August 06, 2010

The real motive of bike sharing?

Bike ShareImage by *Sally M* via Flickr


Damien over at Streetsblog Los Angeles has a tonge in cheek article about the claims of Colorado Governor candidate Maes that the Denver Bike Share and other pro bicycle initiatives are a secret plot for the UN takeover of the United States.

Red Star Over Denver

I always thought that giving people choices was called freedom of choice? Instead everyone must be forced to drive no matter what.

Considering some of the candidates that have won primaries this year it is not surprising that we are seeing such outlandish statements from candidates.


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Friday, July 30, 2010

Contract Out Services?



Rep John Dougall out of Highland has called for UTA to look into contracting out services in order to save money. I am not sure what Dougall's motives are, as I am cynical about most politicians and their true motives, but lets take a look at the pros and cons of contracting out services.

First of all, cost usually go down when you contract out services. Most contract operations do not use union labor (I will do my union rant some other time), so they pay less than union wages. In addition the operations usually cut down on overhead over the bureaucratic transit agency.

However, the cons currently out weigh the positives.

First of all, while I believe in private enterprise and especially small business, there is little change a small operator the Resorts (owner of Lewis Brothers) or a company like LeBus would end up operating the service.

Instead one of the "big" operators such as Stagecoach that are not only non local companies, but are not even US based. There for the profits and the benefits of the outsourcing not only leave the immediate area, they do even benefit our country. Since employement will stay the same but wages go down there is no benefit to the community.

In addition the quality of service can be questionable at best. Because these operators do not truly care about the local community they do not care about the quality of service provided to the customer. While some union drivers don't care about the quality of service they provide because they know it is so hard to fire them, the outsourced drivers have very few oportunities for advancement and there is little oversight, often the drivers can have questionable attitudes.

A few years ago I was in Denver for a meeting. At the time Denver's bus service was outsourced to three different providers. I actually had a wonderful experience with a bus driver so I decided to let RTD in Denver know. Usually companies only hear negative so I go out of way to let them know when I have good service. I called RTD and the operator was in shock they were getting a compliment.

He said it was the first time he had ever gotten a postive comment about a contratracted service. Whether that is a sign that people don't have the class to compliment the drivers when they do right or the drivers are that bad in general, you will have to decide for yourself.

Other downside of contracting out service is maintence. Often the companies will scimp on taking care of things to make more money. Once again because the companies are not local they do not have any reason to ensure that the equimpment is properly maintianed to help the community.

In Los Angeles and other cities that have contracted out service there has been bad experiences with air conditioners, wheelchair lifts, and other equipment malfunctions. In addition there has been multiple horror stories about last runs of the day missing due to malfunction equipment so thus people being stranded. In addition I have seen photos of buses being held together with duct tape in order to keep major items such as the A/C cover from falling off.

The only solution is to have oversight and conditions in the contract if they things happen or maintence is not up to standards, the contracter can be fined.

Am I saying that all contractors are bad? Of course not, like anything there is good and bad. However, anytime you contract to a company that has no financial interest in the local community, you send the money out of town with no benefits to the community.

While I have no idea what Dougall's true motives are, you need to look at the unitended consequences of any action taken and make sure that the local community benefits from the decisions made.



Tuesday, May 25, 2010

Denver Union Station Plans

Denver union stationImage via Wikipedia



The Denver Infill Blog, a excellent blog that is covering what is happening in the downtown Denver area, has just done a three part series on the Denver Union Station project. The project includes three parts including Commuter Rail, Bus Service and Light Rail. The project is centralized around the historic Denver Union station.

Here are the three entries from the blog:

Denver Union Station Plan: Light Rail

Denver Union Station Plan: Bus Terminal

Denver Union Station Plan: Commuter Rail

First some observations about the plan.

In the last couple of years I have made a few trips to Denver for meetings. Usually I will ride Amtrak into Union Station and ride the light rail line out to my motel. There is actually several nice hotels/motels located along the Southeast Light Rail line.

Right now I can get off the train walk over to the light rail platform and catch my train. Now I will have to walk two blocks from the Zephyr over to the light rail platform. Right now the area is not appealing but the may change once the project comes to fruition. However, I will also be carrying luggage which will make the journey harder.


View Larger Map

Another problem I see with the plan is that people arriving the the commuter trains will also have to make this walk if they wish to catch a light rail train. While it is only two blocks, how many people would want to get off of Front Runner then walk two blocks to board a TRAX train? Chances are fewer than do it now.

To make transit more attractive you need to make it try to make it convenient. Making people walk two blocks to change from Commuter Rail to light rail does not make it more convenient.

The Denver Union Station plan also has the same problem as our Intermodal Terminal and that is a lack of expansion room for an expanded rail passenger system. Most of the tracks at Denver Union Station are already set aside for Denver's commuter trains, plus one for Amtrak and another track that can be used by the ski train if it gets restarted (until this year Denver had a train that would travel up to the ski resorts at Winter Park) and in fact the lack of room was blamed in part for the ski train's demise.

If or when the day comes that we start expanding our long distance rail passenger network to make it a true network, Denver Union Station will have a tough time accommodating the growth. In addition there is little expansion room if Denver decides to expand its commuter rail network in the future.

We face the same problem here in Salt Lake. There is little expansion room at the current Central Station which could create conflicts if we see an expansion of our intercity train network. Even Front Runner is hemmed in by Amtrak and would be hard pressed to expand without a major expensive expansion project.

While the Denver plan is visionary and will make some wonderful changes to the area, it is important that when we make this kind of changes, the passenger is considered first and the future expansion is taken into consideration whether that be in Denver, Salt Lake City or any other project of this nature.


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Thursday, April 08, 2010

This Week in Amtrak

Taiwan High Speed RailImage by jiadoldol via Flickr



Volume 7, Number 12


A weekly digest of events, opinions, and forecasts from



United Rail Passenger Alliance, Inc.

America’s foremost passenger rail policy institute



1526 University Boulevard, West, PMB 203 • Jacksonville, Florida 32217-2006 USA

Telephone 904-636-7739, Electronic Mail info@unitedrail.org • http://www.unitedrail.org



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This week we look first at Amtrak’s slow pace, then at continued nationwide wrong-think surrounding Amtrak’s new venture into high speed rail; and we wrap up with a guest commentary by our Andrew C. Selden.

“In the unlikely event of a cabin depressurization, oxygen masks will appear overhead. Reach up and pull the mask closest to you, fully extending the plastic tubing, fasten the straps, and begin breathing normally… If you are seated next to a small child or someone needing assistance, secure your own mask first, then assist the child.”

— Airplane safety announcement

Consider a dramatization of the above starring Amtrak’s Joseph Boardman as the passenger, and network expansion as the child. Faced with the upcoming depressurization of its system through aging equipment, Amtrak is now in the process of securing its own mask with an equipment order. This is no little feat, but Congress still holds the strings. The mask isn’t even on yet, and as the air drains away, what are the prospects for the little form in the next seat?

Readers of This Week have had plenty to say about Amtrak’s progress, or lack thereof. Charles McMillan wrote:

I just finished reading your March 31st issue and I have just visited the two universities in Montana, Meeting with Faculty/Students/Staff and interested local citizens who want to see the restoration of the North Coast Hiawatha reinstated. In fact the consensus is to pretty much take the bull by the horns and get America back to the forefront of technology and world leadership in all areas of Science and Business. They are very adamant about this!

Their desire for Amtrak to get off of this NEC mentality and get a nation wide rail passenger system in place is unparalleled. They are disgusted with Joe Boardman and the attitude of the present board of directors in this regard, because they see no real growth on the part of Amtrak in the form of expanding routes around the country. They keep asking “how much growth in ridership can Amtrak realize just by operating their present routes without adding more trains,coaches or service”? “Can’t they (Amtrak) see that expansion is the key to real growth.” These are some of the thoughts of the general public and our Univesity system students.

We are continuing to garner support for this N.C.H. train all across the northwest including Minnesota.

Jerry Sullivan echoes a sentiment of frustration at,

Amtrak’s absolute refusal to restore the Sunset, or even a connecting train, to Florida. The only train I rode regularly was the Sunset prior to August 2005, and I have not been on a train since, except for excursions. Amtrak has become irrelevant; although I despise flying, Southwest Airlines is now my forced choice until Amtrak gets off their backside on the Sunset issue.

Until last year’s flawed Gulf Coast report is revisited and corrected, and until enough new — not just replacement — equipment is available, probably nothing will happen. Amtrak may be the only company whose product is desperately wanted by everyone but refuses to offer more of it.

As to markets and expansion, Christopher Parker noted, in reference to the speed comparison table:

[At that time,] top speeds were held by limiteds that were mostly overnight sleepers, a market [ceded] to the airlines… You should be comparing today’s trains to the stopping [all-stop local] trains of old. The other factor is we live in a more open and safety conscious world – routine disregard of speed limits is impossible now, as are top speeds over 79mph without automatic train-stop.

I wonder if railroads had the regulative freedom to run very fast if the fate of the passenger train would have turned out differently. Speed makes a huge difference in staying competitive. With some exceptions (IC), today’s top speeds aren’t much different.

True, after a number of accidents fifty years ago, legislation was passed that did limit train speeds. Modern safety devices warrant revisiting those speeds, as does the pending implementation of Positive Train Control, along with satellite, GPS, wireless technology, and computer control. There must be an equilibrium point of higher speeds versus construction and maintenance costs. How to implement a mixing of relatively high speed passenger trains in an era of double-stack containers and long unit coal trains is no easy task, but a worthwhile one. Mr. Parker suggests, that with good track and “cheap technology to detect open switches, dark territory should be good for 70-79 mph.”

And while railroads no longer have the monopoly on business travel, but European experience suggests there is plenty of market here for a slogan like “we are your rolling hotel.” A businessman at a conference in Phoenix could have a late dinner, board the midnight sleeper, and be in downtown Los Angeles by morning in plenty of time for a 9am meeting. Mr. Parker responds, “Let’s start by getting sleepers back on the [Washington-Boston] Night Owl or whatever they call it now.” Could not be repeated across the country?

Amtrak’s newest focus is on high speed rail. As yet they have little involvement in most of the pending projects, so let us see the fine mess they are getting into.

Over the last few weeks we have compared Wisconsin’s pragmatic expansion approach to Florida’s Bullet Train That Doesn’t Connect (Daniel Carleton, 23 March 2010). We will look at Colorado’s venture into high speed rail in a moment, but first consider the California high speed project, which started some years ago along the lines of the Florida fiasco. Each refinement, we are pleased to report, generally tended toward a more logical approach. Maglev was eliminated in favor of compatible steel-wheel technology, permitting shared rights-of-way and stations. Nevertheless, room for improvement still exists in the “Plays well with others” department:

In a letter dated 23 March 2010, the Orange County Transportation Authority (OCTA) and the Los Angeles County Metropolitan Transportation Authority (Metro) ask the California High Speed Rail Authority (CAHSRA) to please revisit and consider “a rational shared use option in the Anaheim to Los Angeles segment of the CAHSRA project… In November of 2009, the Federal Railroad Administration (FRA) issued its first High Speed Passenger Rail Safety Strategy which provides a strategy for the development of shared use corridors. We believe this safety strategy has direct applicability to” the L.A.-Anaheim corridor and they point out that “reports prepared by the CAHSRA staff and consultants did not contemplate any discussion of the rationalization of passenger services in the Anaheim to Los Angeles segment… [part of] the second busiest passenger rail corridor in the nation… we would like to make these services more coordinated and integrated.”

One could well read this as a formal, polite way of saying, “You’re doing it wrong,” and one does wish that high speed trains, where they are built in this country, integrate with local trains and transit as well as they do in Germany, for example. In Germany they have even figured out how to run a streetcar into a regular train station, where you might see one on the platform alongside an ICE high-speed train. If the Germans can master the engineering and those safety features to give easy cross-platform transfers, why can’t we?

Meanwhile at the northern end of that California corridor, the San Francisco Chronicle reported on April 3rd that Caltrain, facing “plummeting sales tax revenues and shrinking ridership” could be forced “to eliminate its midday, night and weekend service, and return to its roots as a commuter-only railroad.” Yet an article there the previous day noted of the new High Speed project, “New numbers put the price of the Anaheim-to-San Francisco segment alone at $42.6 billion.”

Why are we spending millions on high-speed rail studies to the detriment of existing services? Why are we further planning new trains that will hurt, instead of complement, the few successful ones we have spent decades building? Cannot even railroad people work together or has too many years of fighting the highway lobby fractured the passenger train industry?

Colorado is poised to make the same mistake. Railway Track and Structures on March 30th reported,

A study of possible high-speed, intercity rail for Colorado has found that lines between Fort Collins and Pueblo and between Denver International Airport and Eagle County have the best “operating and cost-benefit results” of the options evaluated… The full system carries a $21.1-billion price tag, but Harry Dale, chairman of the Rocky Mountain Rail Authority, which produced the study, said the rail system would probably be built in phases…

The feasibility study… took 18 months to complete and cost $1.4 million… “It might be 10 to 20 years before we actually build anything,” [Dale] said…

The study identifies a $3.32-billion rail segment from DIA to downtown Denver and then south to Colorado Springs as a likely first phase [,which Dale said] would not compete directly with [the] Regional Transportation District’s planned East Corridor commuter train that will link the airport and Denver’s Union Station.

“This [HSR] is not meant to be fare-subsidized,” Dale said of the proposed high-speed rail system. “Average speeds must be superior to travel by car, or nobody will ride. There have got to be time savings to make it worthwhile.”

Does it not matter that almost every new well-planned light-rail and regional-rail system in the West has met, exceeded, or far exceeded ridership expectations? Why spend money planning a second “high speed” system paralleling a regional train we haven’t even built yet? Why do we keep having to fight the superfast fallacy? Frequency, dependability, and the matrix of connections are what attract people to trains — not high speeds. Dr. Adrian Herzog’s Matrix Theory, despite being proven repeatedly, continues to be ignored.

— William Lindley, Scottsdale, Ariz.

p.s., Mr. Selden’s guest commentary follows.

Why Joseph Boardman Can’t Succeed
By Andrew Selden

Joe Boardman is a fine fellow, and an experienced rail administrator, but his tenure is doomed to be another failure as CEO of Amtrak, for the simple reason that his strategy for the company is to pour ever more capital and effort into the exact same business strategies and plans that have failed the company consistently for four decades. This is evidenced by Amtrak’s latest strategic “plan” released late this winter.

“Amtrak Planning” has come to be as much of an oxymoron as “Amtrak Accounting.” Key elements of the latest plan:

Upgrade interiors and add WiFi on Acela trains, with leather seats, new tray tables and improved at-seat power outlets.
NEC infrastructure enhancements such as a new Niantic River drawbridge in Connecticut, new power supply equipment for New York – Washington, new switches at Chicago Union Station, new car shops at Los Angeles, station renovation at Wilmington, Delaware, fire safety improvements in the Hudson River tunnels, car renovation at Beech Grove, NEC track and wire maintenance, etc.
Study its “poorest performing long-distance routes” to identify possible changes. These routes include the Sunset Limited, Eagle, Cardinal, Capitol Limited and California Zephyr. (No mention of chronically underperforming short routes.)
Expand state-funded short corridors.
Install PTC on Amtrak-owned track.
Increase security.
Replace large parts of the company’s locomotive and car fleet.
Now, this all sounds wonderful, and many observers leapt on the last item as proof that “Amtrak was home free and the Age of Aquarius was upon us.” No one paused to ask, “With the U.S. trillions of dollars in debt and piling on new debt just as fast as we can sell bonds to the Chinese, how is Amtrak going to pay for all this?”

Even worse, no one seemed to notice that Amtrak’s plans were nothing more than a reshuffle of the same tired 40-year-old business plan that has put Amtrak into a financial black hole. (Amtrak’s net loss worsened again last year, proving once again that the billions “invested” so far into the NEC, Acela, and all the other infrastructure projects has produced a negative rate of return on investment.) No one asked: “Based on 40 years of consistent failure and steadily worsening financial results, why should we continue pouring billions of new dollars of federal support down the same old black hole?”

This ultimately is why Mr. Boardman cannot succeed: recycling failed business strategies is not “planning.” Doubling the bet on a losing position is a poor strategy.

When Amtrak released its wish list of new engines and rolling stock in March, it took independent analysis by URPA professionals to point out that the “new fleet” strategy reflected a net shrinkage of lift capacity in the national system.

But, there may be a growing awareness inside Amtrak that they are missing out in their long distance markets. At an Amtrak conference in Chicago in March, some interesting ideas were surfaced. A URPA attendee reported:

“Amtrak made official their intent to restructure the Sunset and Texas Eagle routes by operating a daily Los Angeles-San Antonio-Chicago train with a connecting San Antonio-New Orleans train. Amtrak has divided their 15 long-distance trains into three groups of five. The five worst performers – including the Sunset and Eagle – will be addressed this year, the middle five in 2011, and the five best – such as the Empire Builder and Southwest Chief – will be tweaked beginning in 2010. The undesirability of tri-weekly service on any route was noted.

“Amtrak seems to be grasping – and willing to emphasize publicly – the importance of their long distance trains. One of the slides in a presentation : ‘Long Distance Trains are Fundamental to Amtrak’s Mission and Future.’ The slide’s charts showed that long distance trains provided 15 percent of Amtrak’s riders, but 24 percent of revenue, and 39 percent of Amtrak’s train miles but 46 percent of passenger miles.”

As promising as this is, it still fails to reflect any understanding of how explosive growth could be if Amtrak were to address two simple questions:

What would long distance ridership, passenger miles and revenue be if Amtrak actually added capacity to existing trains, especially in peak periods? Long distance capacity and available seat miles have been flat, if not down, for two decades. Since these trains run nearly full much of the year, no growth is even possible without added capacity.
What would long distance ridership, passenger miles and revenue be if Amtrak better interconnected its routes, so that its trains could serve hundreds of new origin-destination city pairs? Examples: extend a Missouri state corridor train to Omaha, to connect St. Louis, Kansas City and intermediate points to the Central Transcontinental Corridor – Denver, Salt Lake City, Reno, Sacramento and the San Francisco Bay area; or, drop a coach and sleeper from the Chief, at Barstow, to run over Tehachapi Pass to Bakersfield, connecting to a San Joaquin, linking the entire Southwest Transcontinental Corridor to the Central Valley and the San Francisco Bay area.
Even if one assumes that these new services perform no better than the known performance of the existing trains, these small increases in operations, by opening up many hundreds of new long distance city pairs, will triple output, and revenue. Now there is a capacity issue, and a growth strategy, all in one.



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Monday, May 18, 2009

Colorado Group Suing to Stop Denver Union Station project

Union Station (Denver)Image via Wikipedia

A rail advocacy group is Colorado is suing to stop the current plans for redevelopment of Union Station in Denver.

Rail group sues to block Union Station redevelopment

This is another case of transit agency having the blinders on and not taking into consideration the future including expansion of intercity rail.

Not only are they not taking others into consideration, they are hurting their own potential riders. People who ride the commuter rail from Denver International will have to walk two blocks to catch a light rail train to other parts of the city.

Several times I have ridden Amtrak into Union Station and caught a light rail train over to my motel which sits along side the Southeast light rail line. Now if I had to walk two blocks with my luggage would it just be easier to pay a cab?

At least here in Salt Lake you can catch a commuter train, TRAX and Amtrak in the same location although thanks to the westside NIMBY's it will not be possible to ride from the Airport directly to Central Station which is a downside. However, we know that developers usually come out ahead of good transportation planning...


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Wednesday, January 21, 2009

Blog Entries of Note...

{{w|Ray LaHood}}, member of the United States ...Image via WikipediaFrom Streetsblog San Francisco:

Bike, Ped Improvements Part of Portland’s Stimulus Plan

Many places are being criticized because their stimulus plans is too highway oriented but Portland is looking to finance bike and pedestrian improvements.

Obama Nominee Ray LaHood Appropriated Big Money to Road Lobby

Obama's nominee of LaHood has been criticized across the board and will most likely be the most dividing nominee of the Obama administration.

From the Daybreak Blog:

Daybreak's New Community

Daybreak is creating a community that is for the over 50 crowd. However, it will not be an exclusive area, just one that has the features that the over 50 crowd is looking for. With this part of the population getting bigger and needing more pedestrian friendly environments, it is nice to see Daybreak comeing to the table.

From the Bike Utah Valley Blog:

Why we Build Roads Instead of Transit

Some common sense from Brad down in Utah County.

From the Denver Infill Blog:

#7: Downtown Streetcars!

People in Denver like many other cities across the country are starting to consider streetcars as an alternative to buses.

From the Mobilizing the Region Blog:

The Latest Stimulus News from D.C.

The blog shows the breakdown of where the money for transit will go as apposed to the money that will allocated for highway projects.

From the California High Speed Rail Blog:

"A Revolution In Travel Habits"

Spain is seeing big changes in riding habits since the opening of the new high speed rail line between Madrid and Barcelona.

From the Amtrak Tracking for my Commute Blog:

2nd Hudson Rail Tunnel Clears Key Federal Hurdle


New Jersey Transit is getting closer to building the new tunnels under the Hudson that will connect the Northeast corridor to New York City. While on the face of it this is a project that will give badly needed capacity, it is also a project that shows the typical transit menatily blinders that keep from seeing the bigger picture. The new project will not connect up with other regional carriers and not improve transportation throughout the region.

From Streetsblog:

Streetfilms: Sharing Street Space in Paris

How Paris drivers share the road with bicycles.

From the Cap'N Transit Rides Again Blog:

The Failing Railbanks

Railbanking seemed like such a good idea. Take a rail line that is not currently being used by may be needed in the future then rail bank it as a trail for the time being then reactivate the rail line when needed. However, the trail advocates want the trail to themselves and fight to keep rail lines from being reactivated.




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Monday, December 22, 2008

Blog Entries of Note...

Picture of a Spokane Transit Authority bus.Image via WikipediaFrom Stephen Rees's Blog:

Aston Martin designs Routemaster

OK, here is an idea to get more people on the bus, have them built by a famous auto maker like Aston Martin. After all, many people will never have the opportunity to drive such a unique car but someday the people in London may be able to say that they rode in one. However, don't hold your breath on any getting built as the article says.

Transportation minister expects fast track for Evergreen Line

The Vancouver BC area is looking to add another transit line and it could possibly be Light Rail. The current system is called Advance Light Rail as it is automated and is either above or below ground.

The problem with ALRT just like Monorail which is something Monorailist will never tell you is that it is proprietary technology. If they want to use ALRT there is only one company they can go to: Bombardier. With LRT there is a host of manufacturers to build the cars and you can add different cars (i.e. UTA has cars from both Bombardier and Siemans as does Portland).

From the Denver Infill Blog:

Putting Our Best Foot Forward


The Denver Infill Blog looks at how important Pedestrian traffic is to a neighborhood and looks at some of the projects currently taking place in that city. Incidently, I took a picture in Denver last year and most people think it is from Europe until they look closely. Lots of pedetrian traffic, outdoor restaurants, and a transit mall. However Denver still has more work to do.

From the Mobilizing the Region Blog:

Running on Empty: Ways to Fix the Highway Trust Fund

The high gas prices earlier in the year severly hurt the highway trust fund as many people found alternatives to driving. That in turn hurt the highway trust fund along with people driving more effiecient vehicles. So how do we solve the delema?

From the California High Speed Rail Blog:

The Trouble with LA Union Station (UPDATED)

The blog looks at how the high speed rail line will service downtown Los Angeles. One of the problems I have with their proposals is that it will make tranfering from Amtrak, Metrolink, Metro Light Rail, Heavy Rail, and Buses much more difficult.

Too many times project such as this do not take into consideration people tranferring to and from the service to other carriers and California needs to do it right the first time.

From the Transit Sleuth Blog:

A Few Trains, Nothing Else

Porltand like Seattle is a travel nightmare right now. These cities are just not used to dealing with the amount of snow fall they are getting pounded with in the last week. Even the Spokane Transit Authority in Spokane has canceled most bus service and this never happened in the many years I lived there.

From the Trains for America Blog:

Conservative rail advocate, Paul Weyrich, dies

Paul Weyrich had been a big supporter of transit and rail for many years which put him opposite many of his Republic collegues.

Ray LaHood named Obama’s Transportation Secretary… good for rail?

Many are disappointed by Obama's pick for Secretary of Transportation, but LaHood has been know to support transit projects. It will be interesting to see how he performs his duties.

From Streetsblog LA:

Bush Administration Rejects O.C. Toll Road Plan

This shocked both sides of the argument on this Orange County Toll Road. Nobody expected the Bush Administration to stand in the way of a road being built.

Ray LaHood, Known Unknown

More aobut Ray LaHood the new Secretary of Transportation for President Electo Obama.

From Streetsblog:

In Boulder, They Plow the Bike Paths First

Bike Paths and Sidewalks are basically ignored by most cities when it comes to plowing. In fact, most cities leave local landlords repsonsible for the plowing that often never gets done. I know only small stretches of the sidewalks I travel which are in Holladay and Murray ever get shoveled.

From the RT Rider Blog in Sacramento:

November ridership statistics

John goes over the RT ridership numbers from November. Because of lower gas prices ridership increases are tailing off. However, there is one major thing to note about their ridership: two single light rail lines have more ridership than the entire bus system.

Of course here in Utah TRAX represents 33% of all UTA ridership and once again is only two lines in one county while UTA covers SIX counties.

The Evil Transitator (continued)

The Govenator continues to rob transit for other projects.

From the Intermodality Blog:

Who moved my train?

Many people love to complain about our transit system. Well take a look at Houston to see what can go wrong. Voters approved expansion of thier starter line in 2003 and they still have little to show for it. Meanwhile things are happening here in Salt Lake City.

From the Baltimore Innerspace Blog:

MLK/Franklin-Mulberry

Another excellent piece about taking a blight and turning into a better area. There is also a great point made about how the Hopkins Hospital is being built with giant new parking garages but no infrastructure upgrades in the transportation system to deal with the additional cars.


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Monday, November 10, 2008

Blog Postings

South Florida Regional Transportation Authorit...Image via Wikipedia*From the Mobilizing the Region Blog:

The Way Out for Long Island

While many think of New York as a place that is very transit and pedestrian friendly, many of the outlining regions face the same problems that we are facing here in Utah. This entry talks about the problems faced in Long Island including the lack of affordable housing, politicians refusal to fund important transit projects and of course NIMBYism.

New Haven Passes Complete Streets Legislation, Launches Safety Campaign

The city of New Haven, Connecticut has passed complete streets legislation in order to make the city more pedestrian and bicycle friendly.

*From the California High Speed Rail Blog:

Next Steps

Now that California voter have approved construction of the high speed rail line, what are the next steps to be taken?

How Useful is High Speed Rail, Really?

A letter to the editor from a Merced, California newspaper rightly mentions how important the connections to high speed rail will be. It will mean that transit agencies who are often self serving and not looking beyond their tunnel vision will need to work with the officials at High Speed Rail to create a complete system.

*From the Denver Transit Stop:

Price appreciation near light rail

Prices of houses within a half mile radius of light rail stations in Denver appreciated at 4% last year while the rest of the housing market in Denver depreciated at a rate of 7.5%.

*From the Transit Sleuth Blog:

Non-Market Funding, What's the Solution?

Adron over at the Transit Sleuth blog has some interesting ideas about how transit and transportation in general is funded.

*From the Transit Miami Blog:

Tri-Rail Switches to Biodiesel

Tri-Rail which is Miami's version of Front Runner, has switched their locomotives from regular diesel to Biodiesel. Miami also has a set of Colorado Railcar DMU's but they will not switch due to warrenty considerations.

Move The UDB For Lennar? Just Say No.

Developer in Miami wants the Urban Development Boundry moved so that it can develop 900 acres near the Everglades for a new "self-contained" development.

Obama’s Potential Secretary of Transportation

One of the potential candidates for DOT secratary is Representative Earl Blumenauer out of Oregon who is a regular speaker at Railvolution, rides a bike every day to the capital and has ben supportive of transit projects.

*From the Trains for America Blog:

Amid declining numbers of flights, Chicago sees more visitors arriving by train

While rail travel numbers are still small, as airlines start haveing to charge higher fares and decrease flights, rail service is becoming a serious alterntive for some travelers.

Private developer builds his own Amtrak station

New Buffalo, Michigan is getting a new train station thanks to a local developer.

*From Streetsblog LA:

Having a Kid Doesn’t Mean Having a Car

Story about Carla Saulter whose Seattle PI newpapers blog is called "Bus Chick". She talks about the benefits of taking her "Chicklet" on transit.

With Election Over, It’s Time To Focus on Federal Transportation Policy

Good comments about what we need to start focusing on.

*From Streetsblog (New York):

City Planning Unveils Bike-Friendly Zoning Regs

The City of New York is working toward changing zoning regulations to help the needs of bicyclists in the city.








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Thursday, May 22, 2008

I am back...

Sorry I haven't posted for a week by last Thursday (15th) was my wife and I's 10th Anniversary so we took a little trip through Colorado, New Mexico, and Arizona to celebrate.

We had the opportunity to ride the famous Durango and Silverton train between those respective towns which was a contrast from Amtrak's Superliners, the Cascade Talgo, and FrontRunner.

Here is a posting from the Overhead Wire about a bill going through Congress on Transportation Funding:

Bill Language Translation

Also, for anyone that still wants proof that turning UTA over to UDOT is a bad idea and could lead to transit funds being stolen for other projects, the Governor of California, you know that actor guy has proposed taking $1 Billion of voter approved moneys and moving into the general fund and then sending some of that funding over to highways. Does anyone really want to give our state legislature that opportunity?

Here are some more articles over the past week:

Transit Corridors and an "Affordable" Street Car Technology

Riders: FrontRunner still lags in a few areas

Space Race Update: UTA Vehicle Purchase

Pining for the open mike

Commuter rail, bigger I-15 may be in Utah County's future

UTA launches construction on first 'FrontLines' corridor

Did UTA pull a bait and switch in West Jordan?


Salt Lake City's Rail Program Ready for Rapid Expansion

Becker Meets With Transportation Officials in Washington

SLC to UTA: Stop that bulldozer

UTA holds off on razing warehouse

Tuesday, May 06, 2008

Godrey still wants to play with aerial gondolas in Ogden...


Portland_Strtcr_GoBy3
Originally uploaded by RACTOD
Apparently Mayor Godfrey up in Ogden is still dreaming of that wonderful urban gondola project instead of looking at what the best transportation options for the city is.

First here is some reading material:

Weber council weighs Ogden transit plan

Weber County Forum Responds

Gondola Comparison

Now let’s take a look at the Gondola comparison prepared by the city of Ogden. The first thing you will notice is that the only project that has been built that even comes close to what Godfrey wants is down in Columbia. Other than that all the other urban gondola projects are pipe dreams.

One thing that is not mentioned anywhere in the comparison is what happens to the urban fabric between the gondola stations.

The first gondola mentioned is the Roosevelt Island Gondola in New York City. This was built before Roosevelt Island had a subway station which opened in 1989. One thing to note is the ridership. Our two TRAX lines carry the same number of passengers in less than two years than the Roosevelt Island gondola has in its 30 years of existence. Also there is no comparison to the urban fabric since the Roosevelt Island gondola primarily travels over the East River.

The next gondola project talked about was MART which was part of the New Orleans Worlds Fair. This is another gondola that traveled over water so had no effect on the urban fabric it passed over. An interesting point about this gondola is that there was plans to continue operating it after the fair but that last less than six months and was later torn down on the orders of the Coast Guard. Another interesting facet is that ridership during the fair boom was less than half of what projected by the backers of the system.

The next one compared is Telluride Colorado which travels from the historic city to the Mountain Village area. Once again it is hard to compare as this one is designed to carry people from the historic town which is located in a narrow valley up to the village which sits 1800 feet higher than the historic village. Once again there is no real urban fabric that the gondola travels over.

The third gondola compared is the only one that comes close to what Godfrey is trying to build and that is the urban gondola in Medellin, Columbia. This one is designed to take people from a poor section of town to the main transportation hub. Of course the gondola like Miami’s Metromover travels over city streets and does little for the urban fabric is passes over.

The fourth project talked about once again is a poor comparison to Godfrey’s dream which is the Portland Ariel Tram. Like the telluride situation this gondola is designed to carry passengers from the waterfront area up a steep incline to the Oregon Health and Science University which is located on a cliff area to the west of the waterfront area. As a side note this does not replace a streetcar route but connects the Portland Streetcar to the University area.

The line does travel along Gibbs Street which lies between the cliff and Interstate 5, but once again because the gondola travels over this isolated area, it is doing nothing to help this neighborhood.

The next couple of gondola’s mentioned join Godfrey’s as pipe dreams which includes proposals in Baltimore, Maryland and Camden, New Jersey.

What it comes down to is a gondola is good for point to point transportation especially for situations that involve huge elevation changes. What it is not designed to do is blend into the urban fabric of a community. How will 25th Street benefit from the Gondola? Instead imagine a streetcar traveling along the street bring people from FrontRunner to shop and dine in Ogden.

What Godfrey should be working on is bringing a new vision to the city, one that focuses on the character of the city, provides the opportunity for independently owned retail stores and restaurants which would give residents of Salt Lake City an alternative to the chain stores and restaurants of Gateway and other developments. Ogden could build something really unique that would cause people to want to travel to the city. Between the river walk, 25th Street, and Washington Blvd Ogden has an outstanding opportunity to develop a unique destination that will bring new life to the city.

Or will Godfrey take the opportunity that Ogden has and squander it on some pipe dream?